Taylor McIntosh
Houston,TX
Summary
Driven HR Operations Specialist with expertise in creating impactful onboarding programs and maintaining precise employee records. Focused on enhancing employee engagement and enabling team success in compliant environments. Strong capabilities in customer service, multitasking, and time management contribute to delivering exceptional employee experiences.
Overview
6
6
years of professional experience
Work History
HR Operations Specialist
Aveanna Heathcare
Houston, Texas
03.2024 - Current
- Developed onboarding program with orientation sessions and office tours to facilitate new employee integration.
- Streamlined employee onboarding process, ensuring compliance with company policies.
- Facilitated onboarding sessions to inform new staff members about company policies and procedures.
- Maintained accurate employee records in HR information systems to support operational efficiency.
- Safeguarded human resource information, preserving employee trust and protecting operations.
- Managed daily operations to ensure efficient process flow and adherence to standards.
- Coordinated cross-departmental communication for streamlined project execution and improved information sharing.
- Developed reports detailing operational performance, trends, costs, productivity.
- Supported team members with administrative tasks to enhance workflow efficiency.
- Utilized office software to create documents, spreadsheets, and presentations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Addressed customer inquiries by providing accurate information and routing them to the appropriate department. to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Explained goals and expectations required of trainees.
Checker
Total Wine & More
Houston, Texas
07.2023 - 03.2024
- Managed cash register operations, including handling cash and credit transactions.
- Processed customer transactions with accuracy and efficiency to ensure smooth operations at retail location.
- Checked and reconciled cash drawers to ensure accurate financial reporting. at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Trained new cashiers on systems and customer service best practices to enhance team performance.
- Assisted customers with product inquiries and provided helpful recommendations.
- Answered incoming phone calls from customers regarding product availability or store locations.
Medical Support Assistant
Veterans Affairs Medical Center
Houston, Texas
08.2022 - 07.2023
- Maintained accurate electronic health records, ensuring compliance with regulations and facilitating timely patient care.
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Greeted patients and visitors, verified information, and scheduled appointments to streamline clinic operations.
- Managed phone inquiries, delivering information on services and programs to assist patients effectively.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Supported administrative tasks including filing, data entry, and inventory management efficiently.
- Oversaw inventory levels of medical supplies to prevent shortages and ensure timely restocking.
- Participated in staff training sessions to enhance knowledge of VA policies and procedures.
Curbside Manager
Krogers Grocery Store
Houston, Texas
05.2020 - 07.2022
- Supervised daily store operations and ensured compliance with company policies.
- Developed staff schedules to enhance coverage during peak shopping hours, ensuring optimal customer service.
- Trained and mentored new staff on customer service protocols and store procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Implemented process improvements that streamlined checkout efficiency and improved customer flow management.
- Resolved customer inquiries and concerns to ensure a positive shopping experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels and coordinated restocking of products efficiently.
- Evaluated staff performance regularly to provide constructive feedback. and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Distributed tasks among team members based on their strengths. to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships through contract negotiations and oversight of timely delivery of goods and services.
Education
High School Diploma -
Spring High School
Spring, TX06-2019
Some College (No Degree) - Psychology
Texas Southern University
Houston, TXSkills
- Employee onboarding
- HR information systems
- Employee record management
- Compliance assurance
- Performance analysis
- HR policy implementation
- Employee training
- Microsoft Office Suite
- Effective communication
- Employee engagement
Timeline
HR Operations Specialist
Aveanna Heathcare
03.2024 - Current
Checker
Total Wine & More
07.2023 - 03.2024
Medical Support Assistant
Veterans Affairs Medical Center
08.2022 - 07.2023
Curbside Manager
Krogers Grocery Store
05.2020 - 07.2022
High School Diploma -
Spring High School
Some College (No Degree) - Psychology
Texas Southern University