Taylor McKenzie DeLoach
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Evolution Swim
Mission Viejo, CA
07.2026 - Current
- Managed front-desk operations to ensure efficient scheduling, accurate billing, effective customer support, and readiness of facilities.
- Processed class transfers, adds/drops, makeup requests, and absence notifications, ensuring compliance with policies and accuracy in record updates.
- Maintained student records, tracked level advancements, documented instructor notes, and coordinated schedule changes with front-desk and instructional teams.
- Open and close the facility by testing pool water, preparing instructor and front-desk roll sheets, restocking supplies, and completing facility reset procedures.
Administrative & Office Support
Center for Dental Excellence
Dickson, Tennessee
10.2025 - 07.2026
- Provided administrative support for counseling staff, including scheduling appointments, preparing documents, and managing correspondence.
- Delivered part-time administrative support for family-owned dental office, managing scheduling, updating information, and organizing daily operations.
- Facilitated customer-facing communication and ensured accurate record-keeping while adapting to shifting administrative priorities.
- Provided general office support to the Managing Partner by preparing documents, maintaining records and processing information.
- Trained new staff members on office administrative processes and procedures.
Airline Relations Coordinator
Courier Network Inc. (CNW)
Los Angeles, CA
09.2025 - 10.2025
- Coordinated time-sensitive shipments with airline partners, ensuring accurate communication and compliance in fast-paced logistics environment.
- Managed operational information using transportation and shipment systems, delivering timely updates to internal and external stakeholders.
- Coordinated daily operations for efficient package distribution and logistics.
- Managed communication between drivers and clients to ensure timely deliveries.
- Developed schedules for staff to optimize workflow and resource allocation.
Logistics Intern
Averitt Express
Atlanta, GA
06.2024 - 08.2024
- Acquired hands-on experience in inbound and outbound dock operations and freight flow processes, managing an average of 2,000 bills per shift.
- Supported LTL deliveries across three routes, facilitating dispatch communication, driver operations, and customer service practices.
- Enhanced carrier operations through analysis and reporting of departmental functionalities, streamlining workflows using AS400.
- Earned Service Center Director's commendation for detailed weekly reports summarizing operational insights and supporting strategic oversight.
- Shadowed the sales team to develop knowledge of LTL sales strategies and relationship management to improve customer engagement.
Valet Attendant
Parking Management Company (PMC)
Knoxville, TN
05.2023 - 12.2023
- Greeted guests warmly upon arrival, providing excellent customer service.
- Provided customer service, assisted with guest information, and managed vehicle parking and retrieval to enhance guest experience.
- Managed keys securely to ensure vehicle safety and organization.
- Parked vehicles efficiently in designated areas for quick retrieval.
- Managed fast-paced environment and adapted to changing operational circumstances to ensure smooth operations.
Sales Associate / Assistant Manager
Sassy Pop Boutique (LuLaRoe)
Dickson, TN
10.2019 - 07.2022
- Managed inventory for 300+ items, ensuring optimal stock levels and timely orders to meet demand.
- Boosted customer engagement through product photography, marketing content, product knowledge, and streamlined store operations.
- Trained team members on inventory management processes and website updates, improving operational efficiency.
Education
Bachelor of Science in Business Administration - Management and Supply Chain Management, International Business
The University of Tennessee, Haslam College of Business
Knoxville, TN05-2025
Associate of Liberal Arts - Dual Enrollment Program
Austin Peay State University
Clarksville, TN05-2021
Skills
- Customer Relationship Management
- Logistics Operations
- Scheduling
- Data Analysis
- Inventory Management
- Microsoft Excel (Introductory & Advanced Certified Badge)
- Principles of Transportation Management Systems (OTM)
- Time Management
ACADEMIC PROJECT EXPERIENCE
Principles of Transportation Management Systems, University of Tennessee, (August 2024 December 2024), OTM Implementation Project, Successfully implemented Oracle Transportation Management (OTM) software in a simulation project to optimize logistics operations and reduce costs.
ACTIVITIES & ADDITIONAL EXPERIENCE
- Alpha Chi Omega Sorority, Knoxville, TN (Fall 2021 Spring 2024)
- Study Abroad, Florence, Italy (Winter-Mini Term 2024)
- Tennessee Undergraduate Consulting Club, Knoxville, TN (Spring 2025)
- Tennessee Association of Supply Chain, Knoxville, TN (Fall Spring 2025)
Timeline
Customer Service Representative
Evolution Swim
07.2026 - Current
Administrative & Office Support
Center for Dental Excellence
10.2025 - 07.2026
Airline Relations Coordinator
Courier Network Inc. (CNW)
09.2025 - 10.2025
Logistics Intern
Averitt Express
06.2024 - 08.2024
Valet Attendant
Parking Management Company (PMC)
05.2023 - 12.2023
Sales Associate / Assistant Manager
Sassy Pop Boutique (LuLaRoe)
10.2019 - 07.2022
Bachelor of Science in Business Administration - Management and Supply Chain Management, International Business
The University of Tennessee, Haslam College of Business
Associate of Liberal Arts - Dual Enrollment Program
Austin Peay State University