Taylor McKnight
Hopkinsville,KY
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of the Atlanta rental market for luxury, student and garden-style properties and impressive sales and retention management skills. Expert user of Yardi, Onesite, Entrata and other CRM platforms.
Overview
8
8
years of professional experience
Work History
National Carrier Benefit Advisor
EHealth
07.2023 - Current
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated leads through cold-calling, networking and other outreach methods.
Front Desk Agent
Hilton
05.2016 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Traveling Leasing Specialist
Class Leasing
01.2020 - 02.2023
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Collected, completed, and processed lease applications.
- Showed apartments to potential tenants and answered questions regarding community.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
Senior Leasing Consultant
RAM Partners LLC
02.2020 - 12.2021
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to requests and scheduled appointments for property showings.
Human Resources Coordinator
Andover Management Group
03.2017 - 12.2020
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
Leasing Consultant
Peak Campus
12.2015 - 12.2017
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Education
Bachelor of Arts - Spanish Language And Literature
University of Louisville
Louisville, KY05.2018
Bachelor of Arts - Political Science And Government
University of Louisville
Louisville, KY05.2018
Bachelor of Arts - Business Communications
University of Louisville
Louisville, KY05.2018
Skills
- Relationship Building
- Lease Renewals
- Guest Relations
- Recruiting
- Human Resources Management
- Negotiation
Languages
Spanish
Professional Working
Timeline
National Carrier Benefit Advisor
EHealth
07.2023 - Current
Senior Leasing Consultant
RAM Partners LLC
02.2020 - 12.2021
Traveling Leasing Specialist
Class Leasing
01.2020 - 02.2023
Human Resources Coordinator
Andover Management Group
03.2017 - 12.2020
Front Desk Agent
Hilton
05.2016 - Current
Leasing Consultant
Peak Campus
12.2015 - 12.2017
Bachelor of Arts - Spanish Language And Literature
University of Louisville
Bachelor of Arts - Political Science And Government
University of Louisville
Bachelor of Arts - Business Communications
University of Louisville
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