Taylor Mesa
Edinburg,USA
Summary
A passionate and dependable candidate successful at managing multiple tasks with a positive attitude. Ready to cultivate an exceptional work environment while striving to ensure all work is completed with exceptional care and commitment.
Overview
9
9
years of professional experience
Work History
Customer Service Associate Cashier
HEB Grocery Store
11.2017 - 08.2019
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Communicated issues to supervisors and coordinated quick customer resolutions.
Summer School Office Aide
Vanguard Academy
06.2025 - 07.2026
- Organized office files, logs, and correspondence to maintain accurate records and easy retrieval.
- Supported front-desk operations by greeting visitors, answering calls, and directing inquiries.
- Entered data into databases and spreadsheets while verifying accuracy and completeness.
- Prepared copies, packets, and routine reports for staff and department needs.
- Monitored supply inventory and restocked office materials to prevent workflow interruptions.
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
Shift Lead
Booktanical Cafe
02.2026 - Current
- Led daily cafe operations, coordinating barista, register, and service flow for smooth shift coverage.
- Monitored inventory levels, restocked supplies, and communicated shortages to support uninterrupted service.
- Resolved customer concerns promptly, maintaining calm service and consistent guest satisfaction.
- Scheduled shift coverage adjustments, balancing labor needs with peak service demands.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Handled schedules and shift coverage needs.
Education
Bachelor of Arts - English
The University of Texas Rio Grande Valley
Edinburg, TX06-2021
Associate of Arts - Interdisciplinary Studies
South Texas College
McAllen, TX05-2018
Skills
- Computer skills
- Proofreading
- File Organization
- Inventory
- Front desk hospitality skills
- Multitasking
- Call monitoring
- Fact-Checking
- Scheduling
- Critical Thinking
Timeline
Shift Lead
Booktanical Cafe
02.2026 - Current
Summer School Office Aide
Vanguard Academy
06.2025 - 07.2026
Customer Service Associate Cashier
HEB Grocery Store
11.2017 - 08.2019
Associate of Arts - Interdisciplinary Studies
South Texas College
Bachelor of Arts - English
The University of Texas Rio Grande Valley