Taylor Metzner
Innova Recovery Center
San Antonio,TX
7
years of professional experience
Compassionate Out-Patient Coordinator experienced in patient care coordination and insurance verification. Enhanced clinic efficiency and patient experiences through effective scheduling and exceptional customer service. Fostered collaboration among multidisciplinary teams to support optimal patient outcomes.
Work History
Out-Patient Coordinator
2 Years 7 Months- Coordinated patient scheduling and managed appointment logistics to optimize clinic efficiency.
- Supported intake processes by collecting necessary documentation and verifying insurance coverage.
- Provided excellent customer service, addressing concerns and answering questions from patients and family members.
- Coordinated insurance verification processes, ensuring timely billing and payment for services rendered.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
Lead Direct Care Staff Member
1 Year 9 Months- Supervised daily operations of direct care staff to improve patient support and safety.
- Conducted regular assessments of client needs to adjust care strategies effectively.
- Facilitated communication between clients, families, and multidisciplinary teams to enhance care coordination.
- Monitored compliance with regulatory standards and internal policies to maintain quality of care.
- Resolved conflicts among clients through mediation techniques to promote a collaborative environment.
- Implemented crisis intervention strategies to ensure safety and stabilization.
- Monitored client progress and adjusted interventions based on behavioral assessments.
- Maintained accurate documentation of client interactions and treatment outcomes.
Registered Behavior Technician
11 Months- Implemented individualized treatment plans to promote skill acquisition and behavioral improvement.
- Trained clients in daily living skills, fostering independence and confidence in personal abilities.
- Monitored behavior and documented data accurately for ongoing analysis and program adjustments.
- Mentored new staff in best practices for delivering ABA therapy and maintaining client safety protocols.
- Analyzed client data trends to inform strategic decisions for program enhancements and resource allocation.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Lead Customer Service Representative
1 Year 8 Months- Led customer service team to enhance client satisfaction and resolve complex inquiries.
- Managed scheduling and appointment bookings for optimal resource allocation.
- Collaborated with management on strategic initiatives to boost studio efficiency.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Engaged clients in person and over phone to answer questions and address complaints.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
Education
High School Diploma
Associate of Arts - Social Work
Skills
Patient care coordination
Insurance verification
HIPAA compliance
Scheduling management
Teamwork and collaboration
Medical terminology proficiency
Patient intake procedures
Time management
Critical thinking
Teamwork and collaboration
Customer service
Team collaboration
Timeline
Out-Patient Coordinator
Innova Recovery Center
2024.03 - CurrentRead More
Lead Direct Care Staff Member
Innova Recovery Center
2022.06 - 2024.03Read More
Registered Behavior Technician
Behavioral Innovations
2021.07 - 2022.06Read More
Lead Customer Service Representative
Amazing Lash Studio
2019.11 - 2021.07Read More
Northwest Vista College
Associate of Arts from Social Work
Read More
A C Jones High School
High School Diploma
Read More