Summary
Overview
Work History
Education
Skills
Timeline
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Carlthan Stokes Jr.

Glendale,AZ

Summary

Results-driven professional, known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, policy customization, and market analysis. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales targets consistently.

Overview

5
5
years of professional experience

Work History

LIFE HEALTH RESONSE CENTER

State Farm
, AZ
03.2023 - 03.2024
  • Provided assistance with policy changes, renewals, cancellations, and claims processing.
  • Assisted State Farm Agents with handling Decedent claims, maintaining Underwriting policies, and providing policy status updates

Customer Service Representative

GoPuff
, AZ
11.2021 - 02.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Tech Coach

Asurion
Phoenix, AZ
09.2019 - 10.2020
  • Handled incoming calls from Verizon customers seeking help with technical problems
  • Maintained a sales score above 5 per 100 by utilizing effective probing techniques to promote the sale of Verizon Smart Home, a warranty program for in-house electronics.

Education

High School Diploma -

Raymond S. Kellis High School
Glendale, AZ, United States
01.2012

Skills

  • Problem-solving capabilities
  • Customer Service
  • Upselling
  • Policy Knowledge

Timeline

LIFE HEALTH RESONSE CENTER

State Farm
03.2023 - 03.2024

Customer Service Representative

GoPuff
11.2021 - 02.2023

Tech Coach

Asurion
09.2019 - 10.2020

High School Diploma -

Raymond S. Kellis High School

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Carlthan Stokes Jr.