Rafael Soto
The Bronx,US
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Agent
GCS/MTA
06.2024 - Current
- Managed high volume of inbound and outbound calls in a fast-paced call center environment
- Provided exceptional customer service by resolving inquiries, issues, and complaints in a professional and timely manner
- Utilized CRM software to accurately document customer interactions and update accounts
- Demonstrated strong product knowledge to effectively educate customers on services and promotions.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
Data Entry Assistant
Katzman Produce
09.2022 - 03.2023
- Headed the delivery of 100+ orders to customers within the hunt point market worth over $250,000
- Conducted and led 12 employee training sessions of 15 employees per session, on warehouse procedures and equipment operation
- Managed warehouse operations overseeing 4 to 6 employees and ensuring timely and accurate fulfillment of customer orders.
Data Entry Assistant/Tier1 Desktop Support
Fresh Direct
02.2019 - 07.2022
- Provided technical support to 1,000+ end-users via phone, email, and in-person, troubleshooting issues related to hardware, software, and network connectivity
- Documented and tracked 100+ incidents and service requests using the IT ticketing system, ensuring timely and effective resolution of issues
- Conducted routine maintenance and updates to ensure system stability and security.
Data Entry Assistant/Tier1 Desktop Support
Ridge Produce
04.2016 - 11.2018
- Trained 30 end-users on software and hardware systems, providing clear and concise instructions
- Conducted 10 employee training sessions on warehouse procedures and equipment operation
- Effectively communicated technical information to non-technical staff, improving overall IT literacy across the organization.
Education
High school Diploma in Business -
Henry Street For International Study's
Lower East Side, NY06.2013
Skills
- Microsoft Office
- PowerPoint inventory management and cycle counting
- Administering operating systems like Windows, Linux, or Mac
- Installing and configuring computer hardware and software
- Maintaining networks like LAN, WAN, SAN, and VPN
- Troubleshooting
- Ability to work collaboratively in teams
- Good verbal and written communication skills
- Problem-solving capabilities
- Interest in helping others
- Resourcefulness
- Data Entry
- Answering questions
- Problem-solving skills
Certification
- CompTIA A+
- Google IT Professional Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Agent
GCS/MTA
06.2024 - Current
Data Entry Assistant
Katzman Produce
09.2022 - 03.2023
Data Entry Assistant/Tier1 Desktop Support
Fresh Direct
02.2019 - 07.2022
Data Entry Assistant/Tier1 Desktop Support
Ridge Produce
04.2016 - 11.2018
High school Diploma in Business -
Henry Street For International Study's
- CompTIA A+
- Google IT Professional Certificate
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