Veronica Pichardo
The Bronx,NEW YORK
Summary
Dedicated call center agent excelling in customer support, appointment setting, and problem-solving. Proven ability to enhance customer satisfaction through effective communication and organized handling of inquiries.
Overview
8
8
years of professional experience
Work History
Call Center Agent, Inbound
Amida Care
New York, NY
05.2024 - Current
- Handled inbound and outbound calls, ensuring high levels of customer satisfaction.
- Assisted customers with inquiries, providing accurate information and timely solutions.
- Documented interactions in CRM system, maintaining detailed records for follow-up actions.
- Collaborated with team members to resolve complex issues efficiently and effectively.
Receptionist Administrator
Law Offices of Michael S. Lamonsoff
New York, NY
09.2023 - 05.2024
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Coordinated communication between clients and legal teams, enhancing information flow and response times.
- Handled multi-line phone systems, directing calls to appropriate personnel with professionalism and accuracy.
- Maintained organized filing systems for case documents, improving retrieval times and document management efficiency.
Receptionist Administrator
Chelsea Savoy Hotel
New York, NY
12.2021 - 09.2023
- Managed guest check-in and check-out processes, ensuring accuracy and efficiency.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room readiness for arrivals.
- Trained junior staff on front desk procedures and customer service standards.
- Collected room deposits, fees, and payments.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Medical Receptionist
Doshi Diagnostic Imaging Services
The Bronx, NY
05.2020 - 08.2023
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated patient check-in processes, enhancing overall patient experience and satisfaction.
- Assisted in maintaining electronic health records for accuracy and compliance with regulations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Call Center Agent
Sitel
Augusta, GA
08.2018 - 04.2020
- Provided exceptional customer service by effectively resolving complaints.
- Streamlined call handling processes to maximize efficiency and reduce wait times.
- Trained new agents on protocols and best practices for effective customer interactions.
- Managed multiple tasks simultaneously, demonstrating strong organizational abilities under pressure.
Education
High School Diploma -
Walton High School
The Bronx, NY01-2004
Skills
- Appointment setting
- Problem-solving skills
- Data entry
- Answering questions
- Gathering information
- Call handling
- Inbound call reception
- Customer support
- Verbal and written communication
- Customer service
- FLUENT IN Spanish
Languages
Spanish
Full Professional
Timeline
Call Center Agent, Inbound
Amida Care
05.2024 - Current
Receptionist Administrator
Law Offices of Michael S. Lamonsoff
09.2023 - 05.2024
Receptionist Administrator
Chelsea Savoy Hotel
12.2021 - 09.2023
Medical Receptionist
Doshi Diagnostic Imaging Services
05.2020 - 08.2023
Call Center Agent
Sitel
08.2018 - 04.2020
High School Diploma -
Walton High School