TAYLOR MILLA
San Francisco,CA
Summary
Highly accomplished Training Coordinator with over 6 years of experience. Proven track record in developing efficient systems to enhance organizational workflows. Exceptional communication and interpersonal skills, with a strong ability to build and maintain positive relationships with internal and external stakeholders, including vendors, colleagues, and management.
Overview
9
9
years of professional experience
Work History
Training Coordinator, Learning & Skill Development
Genentech, Inc.
01.2018 - Current
- Develop and execute programs to increase employee engagement and productivity.
- Manage relationships with key stakeholders internally and externally to achieve shared outcomes
- Deliver training programs and projects on time and within budget, ensuring high-quality outcomes and effective execution.
- Coordinate and execute logistics for training events, including scheduling, reservations, communications, materials production, meal ordering, and participation tracking.
- Analyze and evaluate training effectiveness and program outcomes.
- Complete compliance training, reinforce adherence to policies, and lead by example according to Genentech's Operating Principles. Comply with all governing laws, regulations, and policies.
- Provide coaching and mentoring to ten plus Train Coordinators.
Reimbursement Specialist, Access Solutions
Genentech, Inc.
01.2017 - 01.2018
- Performed 100 benefit investigations weekly to obtain medical coverage information for patients in accordance with the payers authorization requirements within the departments established performance criteria
- Ability to learn processes for multiple products and effectively apply learnings to provide effective reimbursement services
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Used data entry skills to accurately document and input statements.
Intake Coordinator, Access Solutions
Genentech, Inc.
01.2016 - 01.2017
- Acted as the first-line of contact for the assigned Access Solutions Intake Team: Receive and manage high-volume departmental faxes
- Regularly reviewed existing patient/physician and other departmental information/data on all applicable systems/databases to ensure data accuracy, integrity, appropriate updating and maintenance in accordance with departmental protocols
- Enhanced office productivity by handling high volume of requests per day.
- Supported team with operational requirements with administrative tasks.
- Kept high average of performance evaluations.
Education
High School -
Mercy High School
San Francisco05.2006
Skills
- Project Management
- Campaign Creation
- Leadership
- Multimedia Production
- Meeting Planning
- Coaching
- Teleconferences: Webex, Zoom & Google Meet
- Suite & Microsoft Office
- Trello
- Adobe Acrobat
- Adobe Premiere Pro
- Jamboard
- Asana
- AirTable
- Nucleus
Timeline
Training Coordinator, Learning & Skill Development
Genentech, Inc.
01.2018 - Current
Reimbursement Specialist, Access Solutions
Genentech, Inc.
01.2017 - 01.2018
Intake Coordinator, Access Solutions
Genentech, Inc.
01.2016 - 01.2017
High School -
Mercy High School
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