Taylor Miller
College Student
Elizabethton,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
CSR
Advanced Call Center Technologies LLC
Johnson City, TN
03.2018 - 03.2020
- Performed account maintenance activities, updating client information in databases.
- Identified and addressed customer needs by providing suitable solutions.
- Worked alongside various departments to solve complex issues on clients' accounts.
- Engaged in team meetings and training sessions, when needed.
- Leveraging customer feedback data to pinpoint opportunities for improvement.
- Provide guidance on product features and benefits, as well as troubleshooting techniques.
- Generate reports on customer inquiries and complaints for management review.
Medical Assistant
Johnson City Internal Medicine
Johnson City, TN
09.2016 - 12.2018
- I supported physicians by performing various patient care tasks, such as gathering vital signs, recording patient history, and preparing for examinations.
- I administered injections, distributed medications, and implemented treatments according to physician instructions.
- I conducted patient education sessions, focusing on healthcare topics such as nutrition and disease prevention methods.
- I collected specimens from patients for laboratory analysis.
- I accurately maintained records of newly registered patients by entering their demographic information precisely into the practice management software program.
Education
Medical Assistant - Medical Assisting
Ross Medical Education Center
Johnson City, TN 01-2016
High School Diploma -
Penn Foster High School
Scranton, PA01-2014
Bachelor of Science - Biology
East Tennessee State University
Johnson City, TNSkills
- Complaint Handling
- CRM Software
- Report Generation
- Product Knowledge
- Data Entry
- Call Management
- Information Security
- Account updating
- Client Relations
- Professional telephone demeanor
- Positive and professional
- Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Data Collection
- Complaint resolution
- Customer Education
- Medical terminology knowledge
- Office equipment proficiency
- Microsoft PowerPoint
- Customer Service
- Microsoft Excel
- Clerical Support
- Typing proficiency
- Call triaging
Timeline
CSR
Advanced Call Center Technologies LLC
03.2018 - 03.2020
Medical Assistant
Johnson City Internal Medicine
09.2016 - 12.2018
Medical Assistant - Medical Assisting
Ross Medical Education Center
High School Diploma -
Penn Foster High School
Bachelor of Science - Biology
East Tennessee State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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