Taylor Mills
Cranberry Township,PA
Summary
Dynamic Analyst with a proven track record at American Eagle Outfitters, Inc, enhancing customer satisfaction and streamlining processes. Skilled in trend analysis and Tableau software, demonstrating exceptional time management and leadership. Achieved significant improvements in service offerings through meticulous data analysis and cross-functional collaboration. Excelled in high-pressure environments, both in teams and independently.
Overview
5
5
years of professional experience
Work History
Analyst - Customer Care Support
American Eagle Outfitters, Inc
01.2024 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Conducted A/B test management, guidance and feedback to identify business strategies.
- Monitored site stability and communicated issues with leadership and other internal teams.
Customer Care Coordinator
American Eagle Outfitters, Inc
10.2021 - 01.2024
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
- Achieved timely response times by prioritizing tasks effectively under pressure in a fast-paced environment.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Promoted to Mixologist
Houlihan's Restaurant
06.2019 - 10.2021
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Exercise composure and resourcefulness under pressure and in escalated customer service scenarios.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Organized and executed high-volume event nights, maintaining quality and speed under pressure.
Education
Bachelor of Science - Management Information Systems
La Roche University
Pittsburgh, PA05-2021
Associate of Science - Business Administration
Butler County Community College
Butler, PA05-2018
Skills
- MS Excel
- Time management
- Attention to detail
- Trend analysis
- Tableau software
- Incident reporting
- Quantum Metric software
- Established team leader
- Successful in team and or non-supervised environments
Timeline
Analyst - Customer Care Support
American Eagle Outfitters, Inc
01.2024 - Current
Customer Care Coordinator
American Eagle Outfitters, Inc
10.2021 - 01.2024
Promoted to Mixologist
Houlihan's Restaurant
06.2019 - 10.2021
Bachelor of Science - Management Information Systems
La Roche University
Associate of Science - Business Administration
Butler County Community College
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