Managed full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding.
Administered benefits programs, including health insurance, retirement plans, and leave management for a team of 250+ employees
Conducted investigations into employee complaints or policy violations ensuring fair resolution and compliance with company policies
Maintained accurate HRIS records by updating employee information, tracking attendance records, and managing time-off requests
Collaborated with managers to develop job descriptions that accurately reflected the skills required for each position within the organization
Assisted in the development of company policies and procedures to ensure compliance with federal/state labor laws and regulations
Provided guidance to managers regarding disciplinary actions ensuring adherence to company policies while promoting fairness across all levels of the organization
Partnered with external vendors/brokers to negotiate competitive benefit packages resulting in cost savings
Led open enrollment process communicating benefit options
Assisted employees with HR-related inquiries, providing guidance on policies, procedures, and benefits
Created job postings/advertisements utilizing various platforms to attract top talent
Managed FMLA/ADA accommodations process ensuring compliance with legal requirements while supporting employees' needs
Led investigations into workplace accidents/incidents ensuring adherence to safety protocols and implementation of corrective measures
Maintained accurate HRIS records by updating employee information, tracking attendance records, and managing time-off requests
Managed the implementation of HRIS software resulting in streamlined processes for payroll administration and reporting functions
Coordinated travel arrangements
Entered in garnishments
National driver processor
IMC Companies
01.2023 - 09.2024
Managed full onboarding process for new drivers, ensuring all documentation and compliance requirements were completed
Conducted background checks and employment verifications to confirm candidate eligibility
Scheduled and coordinated interviews between candidates and hiring managers
Coordinated drug screens and ensured timely completion for all new hires
Maintained consistent communication with candidates, providing updates throughout the onboarding process
Kept hiring managers informed of candidate progress and onboarding status
Ensured accurate record-keeping and compliance with company policies and regulations
Streamlined onboarding workflow to improve efficiency and reduce delays
Onboarding Coordinator
Forward Air
09.2020 - 12.2022
Coordinated onboarding process for drivers supporting Independent Service Providers (ISPs)
Processed candidate applications and ensured completion of all onboarding requirements
Conducted background checks and verified candidate eligibility
Scheduled and tracked drug screenings to ensure timely compliance
Maintained consistent communication with candidates, providing updates throughout the onboarding process
Proactively followed up with candidates to obtain missing information or documentation
Ensured all onboarding steps were completed accurately and in a timely manner
Collaborated with internal teams to facilitate smooth and efficient hiring processes
Maintained organized and up-to-date candidate records
Patient Care Coordinator
Hometown Urgent Care and Occupational Health
Columbus, OH
07.2020 - 08.2020
Registered patients and maintained accurate, up-to-date medical records
Verified and updated patient information to ensure compliance and accuracy
Faxed Chain of Custody forms to employers and Medical Review Officers (MRO) in a timely manner
Answered and managed high-volume phone calls, providing professional customer service and support
Prepared clinic for daily operations, ensuring readiness for patient care and smooth workflow
Collected and processed patient payments, including co-pays and outstanding balances
Addressed billing and collections issues, resolving patient concerns efficiently
Assisted with patient discharge, providing instructions and ensuring proper documentation
Maintained confidentiality and compliance with HIPAA regulations
Coordinated patient flow to support efficient clinic operations
Corporate recruiter
Forward Air
07.2018 - 04.2020
Managed full-cycle recruiting, including sourcing, screening, and onboarding candidates
Conducted phone screenings to evaluate candidate qualifications, experience, and cultural fit
Scheduled and coordinated interviews between candidates and hiring managers
Utilized ClearCompany Applicant Tracking System (ATS) to manage candidate pipelines and hiring processes
Facilitated onboarding by sending new hire paperwork and ensuring completion of all required documents
Coordinated pre-employment processes, including drug screenings, background checks, and E-Verify compliance
Collaborated with payroll to ensure timely and accurate new hire processing
Partnered with hiring managers throughout the recruitment process to meet staffing needs
Participated in interviews alongside managers when needed to support hiring decisions
Maintained organized candidate records and ensured compliance with company policies and hiring regulations
Office assistant
Midwest painting and contracting
Columbus, OH
01.2018 - 06.2018
Processed billing and invoicing, ensuring accuracy and timely submission of financial documents
Assisted with weekly payroll, verifying hours and supporting accurate employee compensation
Promoted to a hybrid role combining office administration with field operations support
Managed morning office responsibilities, including administrative tasks and coordination with internal teams
Conducted field visits to job sites to monitor progress on residential construction projects
Communicated directly with field managers and employees to ensure project timelines and expectations were met
Tracked and reported job progress, identifying delays or issues and relaying updates to leadership
Maintained strong relationships with both office staff and field teams to support smooth operations
Demonstrated adaptability by balancing administrative duties with hands-on field involvement
Clerk
Radial
07.2014 - 11.2017
Tracked and reported hourly production metrics to ensure team met daily performance goals
Assisted supervisors with daily operations, workflow coordination, and team support
Led morning meetings to communicate daily production targets, priorities, and updates to staff
Investigated and resolved missing or misplaced inventory to prevent workflow delays
Collaborated with pickers and packers to maintain efficient order fulfillment processes
Utilized Microsoft Outlook for communication and scheduling across departments
Used Microsoft Excel to log, monitor, and analyze production data
Identified process issues and helped implement solutions to improve efficiency and accuracy
Maintained accurate records and ensured timely reporting of production progress