Taylor Moffett
Baton Rouge,US
Summary
Seeking a medical assistant position in a reputable healthcare facility where I can utilize my strong organizational skills, attention to detail, and ability to work well under pressure to provide exceptional patient care. Detail-oriented Customer Service Agent with many years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service, and concise communication. Well-spoken professional with several years of experience supporting companies with up to several customer service inquiries daily. Patient and helpful navigator of company policies and regulations to best serve customers while adhering to company rules. Successful de-escalator, responding to tense situations with sense of calm and empathy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Casino Server
server
Baton Rouge, Louisiana
08.2024 - Current
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
Cashier
Murphy USA
Baton Rouge, Louisiana
04.2024 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
Package Handler
Amazon
Aurora, CO
01.2023 - 12.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Checked all outgoing shipments to ensure accuracy of contents.
Security Specialist
Allied Universal Security Services
Baton Rouge, US
12.2022 - 10.2023
- Maintained a strong sense of teamwork and executed programs by communicating with colleagues to ensure consistent security.
- Collaborated with members of the city staff, public agencies, and private organizations to achieve [Result].
- Ran vulnerability scans to identify vulnerable systems and fix problems.
- Conducted risk analyses to determine the best security countermeasures.
- Performed system hardening activities such as patching, user access control, firewall configuration, and anti-virus installation.
Call Center Agent
Alorica
San Antonio, TX
11.2021 - 12.2022
- Was in charge of answering customer questions about merchandise and pricing
- Received a [Number]% customer satisfaction rating
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments
- Gathered customer feedback and made recommendations to management about [Type] processes, ensuring customer satisfaction in future interactions
Cashier
Walmart
Baton Rouge, US
01.2021 - 12.2021
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Educated customers about [Type] promotions to increase sales.
- Processed new orders quickly and accurately, completing [Number]+ daily transactions.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
Medical Assistant - Medical Assisting
Baton Rouge Community College
Baton Rouge, LA05-2025
General Studies - Associate degree -
BRCC
Baton Rouge, LA01.2019
High School -
Tara High School
Baton Rouge, LA01.2018
Skills
- Phlebotomy
- HIPAA Compliance
- Patient-focused care
- Vital Sign Monitoring
- EKG set up and monitoring
- CPR
- Quick problem solver
- Medical terminology knowledge
- Customer Service
- Payment Collection
- Cash Handling
- Safe Food Handling
- Buffet setup and takedown
- Table Setting
- Exceptional customer service
- Resolving issues
Certification
- First Aid Certification - American Red Cross.
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Certified Medical Administrative Assistant (CMAA) - National Healthcare's Association.
Timeline
Casino Server
server
08.2024 - Current
Cashier
Murphy USA
04.2024 - 08.2024
Package Handler
Amazon
01.2023 - 12.2023
Security Specialist
Allied Universal Security Services
12.2022 - 10.2023
Call Center Agent
Alorica
11.2021 - 12.2022
Cashier
Walmart
01.2021 - 12.2021
Medical Assistant - Medical Assisting
Baton Rouge Community College
General Studies - Associate degree -
BRCC
High School -
Tara High School