Taylor moore
Winston Salem
Summary
Detail-oriented professional with expertise in TurboTax software and customer support. Proven ability to enhance user experiences through effective problem-solving and product innovation.
Overview
11
11
years of professional experience
Work History
Product Expert/Tax Preparer Assistant
Intuit Turbo Tax
Winston-Salem
10.2025 - 04.2026
- Assisted customers with tax preparation and filing using TurboTax software.
- Guided users through product features and troubleshooting processes to enhance user experience.
- Collaborated with team members to enhance customer support strategies.
- Provided feedback on user experience to improve product functionality.
- Responded promptly to customer inquiries via chat and phone support channels.
- Identified customer needs and recommended tailored solutions to improve satisfaction and retention.
- Resolved customer inquiries regarding products features, functionality, compatibility and pricing.
Online Personal Shopper
Instacart
Winston-Salem
06.2021 - 02.2026
- Clarified order details and preferences with customers to ensure accurate selections.
- Navigated store layouts to efficiently locate and select products for clients.
- Managed multiple orders while maintaining high standards of quality and accuracy.
- Utilized company systems to track inventory levels and product availability in real-time.
- Provided exceptional customer service by responding promptly to inquiries and concerns.
- Educated customers on new products, promotions, and seasonal offerings during shopping experience.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Confirmed order details with customers, sourced items from additional stores, and coordinated timely transfers to delivery driver.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
Senior Manager
Iridescent Danes
Mocksville
01.2017 - 10.2025
- Developed and executed process improvement strategies to enhance efficiency across departments.
- Managed vendor relationships to secure timely delivery of quality supplies and services, supporting operational needs.
- Conducted regular performance evaluations to mentor staff and improve team effectiveness.
- Coordinated project timelines and resources to align with organizational goals and priorities.
- Oversaw budgeting processes to align expenditures with company financial objectives, maintaining fiscal responsibility.
- Facilitated training sessions to enhance employee skills and foster a culture of continuous improvement.
- Analyzed market trends to inform strategic decision-making and identify growth opportunities.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Supervised daily operations of kennel, ensuring proper care for all animals.
- Managed staff schedules and delegated tasks to maintain efficient workflow.
- Conducted regular health checks on animals, identifying potential issues promptly.
- Implemented enrichment activities to promote animal well-being and engagement.
- Collaborated with veterinarians for routine health assessments and emergency care decisions.
- Adhered to strict safety guidelines during transport operations to ensure the well-being of all passengers.
- Coordinated daily activities of kennel staff to ensure optimal care for animals and maintain high standards of welfare.
- Responded to emergency situations involving animals in a timely manner.
- Organized adoptions of animals by screening potential owners and conducting follow-up visits after adoption.
- Oversaw inventory management for food, bedding, cleaning, and veterinary supplies to maintain adequate stock.
- Coordinated transportation arrangements for adopted pets to their new homes.
- Developed engaging content strategies for various social media platforms.
- Collaborated with cross-functional teams to align brand messaging and campaigns.
Machine Operator
Ashley Furniture Warehouse
Advance
02.2015 - 10.2017
- Operated machinery to assemble furniture components, contributing to seamless production flow.
- Monitored equipment performance and conducted routine maintenance checks to ensure operational reliability.
- Prepared machine for production processes by equipping with required tools and parts.
- Loaded and unloaded materials to support production flow consistently.
- Observe machine operations to detect any problems or defects in the finished product.
- Ensured compliance with safety protocols and maintained a clean workspace.
- Collaborated with team members to optimize workflow, enhancing team problem-solving capabilities.
Education
High School
West Forsyth High School
Clemmons, NC06-2014
Skills
- Tax preparation
- TurboTax software
- Customer support
- Product troubleshooting
- Technical problem solving
- Attention to detail
- Inventory management
- Product innovation
- Team leadership
- Staff management
- Animal husbandry
- Animal behavior
- Facility maintenance
- Animal monitoring
Timeline
Product Expert/Tax Preparer Assistant
Intuit Turbo Tax
10.2025 - 04.2026
Online Personal Shopper
Instacart
06.2021 - 02.2026
Senior Manager
Iridescent Danes
01.2017 - 10.2025
Machine Operator
Ashley Furniture Warehouse
02.2015 - 10.2017
High School
West Forsyth High School