Taylor Moses
Atlanta,GA
Summary
Accomplished Event Manager with a foundation in Public Relations, adept at orchestrating high-level customer engagements and a diverse range of events across nonprofit to tech industries. Bringing over 5 years of experience, I demonstrate a track record of developing innovative, effective, and prosperous event strategies. Leveraging exceptional communication and interpersonal abilities, I thrive in fostering and nurturing positive professional connections.
Overview
7
7
years of professional experience
Work History
Engagement Manager
Cisco Systems, Inc.
Atlanta, GA
03.2023 - Current
- Develop and implement site-specific customer engagement strategies aligned with Cisco's objectives
- Collaborate cross-functionally to ensure alignment and delivery of exceptional experiences
- Plan and execute high-level events to drive engagement and strengthen relationships & revenue
- Cultivate relationships with stakeholders to enhance brand reputation
- Manage agenda creation for high-level events, ensuring alignment with strategic goals and customer interests
- Procure speakers and subject matter experts, securing top talent to deliver impactful presentations
- Analyze customer feedback to identify insights and drive continuous improvement
- Define KPIs and metrics, providing quarterly reports to senior leadership
- Stay updated on industry trends to drive innovation in customer experience.
Engagement Planner
Microsoft
Atlanta, GA
04.2022 - 03.2023
- Management of Microsoft Technology Center & Executive Briefing requests based on industry (Public Sector, Financial Services & Healthcare)
- Pre-Qualification & processing of new engagement requests based on the qualification criteria, industry & availability
- Agenda execution, supporting program managers
- Speaker procurement & communications
- Client & stakeholder communication & meetings, as well as maintaining those relationships
- Coordinate support with internal & external teams and vendors (Catering, Tech, Transportation & Interpretation), as well as maintain the relationships to ensure consistent quality of service
- Track, calculate & maintain role specific documentation & metrics.
Membership Engagement Coordinator
Clayton County Chamber of Commerce
Atlanta, GA
04.2021 - 02.2022
- Acted as the primary customer service liaison for all Chamber members.
- Cultivated member engagement through relationship building and rapport.
- Assisted in developing, implementing, and monitoring the Chamber's retention plan.
- Served as the main contact for members interested in joining or participating in Chamber committees.
- Supported data management efforts by updating the Chamber's databases, including Growth Zone and ChamberMaster.
- Led the Chamber's Ambassador Committee, chairing monthly meetings and providing necessary reports.
- Coordinated large-scale events, including conferences, workshops and seminars.
- Oversaw a comprehensive annual event budget.
- Maintained and updated the Chamber's online events calendar.
- Collaborated with the President & CEO to develop marketing strategies for increased organizational visibility.
- Developed and implemented marketing plans for event promotion.
Events Coordinator
National Center for Civil and Human Rights
Atlanta, United States
11.2019 - 04.2021
- Ensured seamless communication and collaboration with vendors and stakeholders for successful event execution.
- Conducted thorough final inspections on event days to meet client expectations.
- Managed event budgets to maintain financial integrity and client satisfaction.
- Provided direct support to the Director of Events & Partnerships to achieve organizational goals.
- Orchestrated events for diverse clients and partners, including notable entities such as Kappa Boule, the Democratic National Convention, Microsoft, Warner Bros., NIKE, and Ebony Magazine.
- Offered expert consultation throughout the event planning process.
- Acted as the primary contact for inbound event leads, overseeing all aspects of planning and execution.
- Prepared contracts and comprehensive company-wide resources.
- Supported digital marketing initiatives for the Center's Campaign for Equal Dignity.
Freelance - Lead Wedding Planner
Touch of Elegance Events & Designs
Detroit Metropolitan - Atlanta Metropolitan
03.2017 - 11.2019
- Coordinated all aspects of weddings, from initial consultation to post-event follow-up, ensuring clients' vision and expectations were exceeded
- Assisted couples in selecting venues, vendors, and design elements to create personalized and unique wedding experiences
- Managed event timelines and budgets to ensure all tasks were completed on schedule and within budget constraints
- Provided on-site coordination and management during wedding events, handling any issues or last-minute changes with professionalism and efficiency
- Fostered strong relationships with vendors, venues, and clients to ensure smooth communication and collaboration throughout the planning process
- Implemented creative solutions to address challenges and ensure the success of each event
- Maintained detailed records and documentation for each wedding, including contracts, budgets, and vendor communications.
Education
Bachelor's of Science - Public Relations, Advertising, and Applied Communication
Ferris State University
05.2018
Skills
- Problem Solving
- Organization Skills
- Attention to Detail
- Cross-Functional Collaboration
- Relationship Building
- Strategic Planning and Alignment
- Creative and Innovative
- Corporate Communications
- Event Coordination
- Public and Media Relations
Timeline
Engagement Manager
Cisco Systems, Inc.
03.2023 - Current
Engagement Planner
Microsoft
04.2022 - 03.2023
Membership Engagement Coordinator
Clayton County Chamber of Commerce
04.2021 - 02.2022
Events Coordinator
National Center for Civil and Human Rights
11.2019 - 04.2021
Freelance - Lead Wedding Planner
Touch of Elegance Events & Designs
03.2017 - 11.2019
Bachelor's of Science - Public Relations, Advertising, and Applied Communication
Ferris State University
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