Taylor Mueller
Fenton,MO
Summary
Results-driven professional with expertise in team leadership, customer service, and sales. Led initiatives to enhance team performance, streamline inventory management, and prioritize operational tasks. Committed to fostering positive customer experiences and achieving organizational objectives through effective communication and problem-solving skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Off Field Captain
Dicks Sporing Goods
South county , MO
08.2026 - Current
- Lead daily store operations, inventory, fulfillment, merchandising, and stockroom execution to maintain an efficient, customer-ready environment.
- Serve as Head Coach when leading the building independently, overseeing opening/closing procedures, cash office functions, team supervision, and overall store operations.
- Manage key operational metrics, including BOPIS, SFS, and SDD, while ensuring online orders are processed accurately and efficiently.
- Maintained safe, organized stockrooms in compliance with safety and loss prevention standards.
- Managed clearance merchandise, claims, transfers, and inventory movement to ensure accurate product flow.
- Execute floor sets, price changes, signage updates, replenishment, and visual merchandising standards.
- Develop and execute 30-60-90 day business plans focused on staffing, operational priorities, financial goals, and department performance.
- Create schedules, assign daily workloads, and adjust staffing based on business needs, traffic, employee skill levels, and payroll goals.
- Recruit, interview, hire, onboard, train, and develop team members while maintaining appropriate staffing levels.
- Coach and motivate associates through ongoing feedback, recognition, performance management, and development opportunities.
- Monitor team performance and hold associates accountable for company policies, procedures, safety, and operational standards.
- Advanced customer loyalty programs, warranty services, and private-label credit card enrollment to boost sales and support business objectives.
- Deliver exceptional customer experiences by providing knowledgeable product information and anticipating customer needs.
- Collaborate with store leadership to identify opportunities, improve productivity, and achieve operational and financial goals.
- Enforce company standards related to safety, loss prevention, compliance, and overall store presentation.
Key Holder
GameStop
Imperial, MO
03.2025 - 07.2026
- Opened and closed the store while following company security, cash-handling, and alarm procedures.
- Processed sales transactions, balanced cash drawers, and completed daily register reconciliations.
- Promoted and sold protection plans, warranties, memberships, and other value-added services based on customer needs.
- Supported daily store operations and team members during high-volume customer periods.
- Achieved established sales metrics and key performance indicators (KPIs) through targeted efforts.
- Used product knowledge and consultative selling techniques to increase sales, units per transaction, and overall transaction value.
- Provided knowledgeable product recommendations for games, consoles, accessories, and related services.
- Supervised associates by delegating tasks and reinforcing customer service and operational standards.
- Trained and supported new associates on company policies, POS procedures, customer service standards, sales expectations, and product knowledge.
- Organized and stocked sales floors to ensure product availability and customer satisfaction. and completed merchandising, floor moves, and display updates.
- Received and processed vendor shipments, ensuring merchandise was accurately stocked and accounted for.
- Monitored inventory, completed cycle counts and physical inventories, and reported shortages or discrepancies.
- Followed loss prevention, safety, and security procedures to protect customers, employees, merchandise, and store assets.
- Assisted with bank deposits, withdrawals, audits, and other daily financial responsibilities.
- Analyzed sales and operational reports to identify trends and areas for improvement. to identify opportunities for improved performance and profitability.
- Handled customer questions and complaints professionally while building positive, long-term customer relationships.
Laundry / Housekeeper
Friendship Village
Sunset Hills, MO
09.2024 - 10.2025
- Received comprehensive cross-training in both laundry and housekeeping operations.
- Provide daily laundry services for residents while maintaining high standards of cleanliness and organization.
- Maintain a clean, safe, and organized environment throughout resident floors and the laundry room.
- Maintained adequate stock of clean linens and necessary supplies on resident floors to ensure resident satisfaction.
- Clean and maintain common areas, floors, and nurses’ stations.
- Maintained cleanliness in common areas and nurses’ stations to support a hygienic facility.
- Interact professionally and respectfully with residents and their families.
- Supported team needs by upholding high standards of cleanliness, organization, and resident service.
Store Manager
Once Upon A Child
Arnold, MO
03.2019 - 09.2024
- Delivered exceptional customer service by assisting customers, answering inquiries, resolving concerns, and supporting a positive shopping experience.
- Supervised, coached, and developed associates to achieve customer service, sales, and operational goals.
- Recruited, interviewed, hired, onboarded, trained, and supervised new employees.
- Prepared weekly schedules to ensure appropriate floor coverage while adhering to labor and fiscal guidelines.
- Coordinated daily store operations, including opening and closing procedures, cash handling, and shift execution.
- Processed transactions, balanced registers, reconciled daily sales, and completed bank deposits accurately.
- Facilitated regular associate check-ins, offered constructive feedback, delegated tasks, and set daily priorities.
- Trained employees on merchandise buying procedures, merchandising standards, customer service, and operational policies.
- Supported sales initiatives by promoting merchandise, identifying sales opportunities, and implementing strategies to achieve performance goals.
- Organized and maintained merchandise displays in accordance with brand standards, seasonal promotions, and visual merchandising guidelines.
- Monitored inventory levels, replenished sales-floor merchandise, and coordinated stock transfers with store leadership.
- Analyzed customer feedback and store performance metrics to identify improvement opportunities and enhance customer satisfaction.
- Evaluated team performance and implemented coaching and improvement strategies to strengthen productivity and operational efficiency.
- Established and reinforced customer service, safety, and company standards to ensure consistent compliance.
- Delegated daily tasks and responsibilities based on business needs, employee strengths, and operational priorities.
- Maintained a clean, organized, and visually appealing sales floor and backroom environment.
- Partnered with store leadership to create tactics and strategies that drove sales, productivity, and customer satisfaction.
- Built strong customer relationships and promoted a welcoming, family-friendly shopping environment.
Environmental Services
Mercy
South County, MO
06.2023 - 12.2023
- Follow established infection control, sanitation, and safety procedures to maintain a clean and safe environment.
- Trained and assisted new team members, ensuring they understood departmental procedures and expectations.
- Executed room cleaning and sanitation duties to uphold high cleanliness standards and enhance patient satisfaction.
- Maintained cleanliness of common areas, including hallways and waiting areas, to promote a welcoming environment for patients and visitors.
- Performed cleaning and maintenance of common areas throughout the hospital to ensure a hygienic environment. throughout the hospital, including hallways, waiting areas, and other high-traffic spaces.
- Maintain and oversee a fully stocked housekeeping cart to ensure all necessary supplies are readily available.
- Restocked cleaning supplies and equipment to support daily operations.
- Properly handle and dispose of waste according to hospital policies and safety guidelines.
- Addressed cleaning requests and adapted to changing priorities to ensure a consistent, safe, and hygienic environment.
- Train and assist new team members as needed, ensuring they understand departmental procedures and expectations.
Education
HS Diploma -
Seckman
ImperialSkills
- Operational Leadership
- Scheduling & Workforce Planning
- Inventory management
- Performance management
- Customer relationship management
- Team Leadership & Coaching
- Employee development
- Team Building & Collaboration
- Task delegation
- Communication & Active Listening
- Conflict Resolution
- Problem solving
- Safety management
- Adaptability
- Operational Accountability
Certification
HSI Pediatric First Aid I CPR AED Child/Infant/Adult
Timeline
Off Field Captain
Dicks Sporing Goods
08.2026 - Current
Key Holder
GameStop
03.2025 - 07.2026
Laundry / Housekeeper
Friendship Village
09.2024 - 10.2025
Environmental Services
Mercy
06.2023 - 12.2023
Store Manager
Once Upon A Child
03.2019 - 09.2024
HS Diploma -
Seckman