Taylor Mullings
Coral Springs
Summary
Tenured hospitality professional with 7+ years of experience with dreams to enter the emergency service sector through the world of dispatching. Although very different roles, I've proven to be proficient in chaotic time frames whilst maintaining emotional and mental calmness. Serving has conditioned me to multitask, prioritize, and clearly communicate in high-pressure work environments. Naturally calm, compassionate, and kind, I know I have the utmost potential to contribute to this sensitive matter of public safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Rocco’s Tacos & Tequila Bar
2023.10 - 2024.03
- Generated $3k in sales, holding an aura of calmness while solely dominating the entire patio for 6 hours straight.
- Helped management and kitchen staff reduce idle time by carrying out any dish that was ready regardless of other sole server responsibilities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Bahama Breeze
2023.02 - 2023.10
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Service Index Manager
Prestige International Trucking Insurance
2022.12 - 2023.01
- Created surveys to proactively seek customer feedback, suggest improvements, and measure customer satisfaction levels.
- Analyzed customer satisfaction with KPI reporting systems to track evolvement of customer expectations over time.
- Held consistent and strong customer relationships for damage control and conflict resolution if necessary.
Server
Beach House Pompano
2022.02 - 2022.07
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices and techniques with kitchen staff to deliver customer meals in timely manner.
Server
Bahama Breeze
2021.09 - 2022.05
- Maintained positivity and good relations with customers while serving up to 8 tables simultaneously in a lunch/dinner rush.
- Provided food and drink recommendations with thorough descriptions to prevent inventory waste.
- Assisted the service bartenders on an as-needed basis while managing my own tasks efficiently.
Team Member
Dominos's Pizza
2017.04 - 2019.04
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
No Degree - Biology
Florida Atlantic University
Boca Raton, FLNo Degree - Biology
Florida International University
Miami, FLCoral Glades High School
Coral Springs, FL06.2019
Skills
- Memory retention
- Prioritization
- Typing Speed
- Patience and Tolerance
- Situational Awareness
- Assertiveness
- Active Listening
- Computer Skills
Certification
- Certified BLS Provider, American Heart Association, 9/2022 — 9/2024
Timeline
Server
Rocco’s Tacos & Tequila Bar
2023.10 - 2024.03
Server
Bahama Breeze
2023.02 - 2023.10
Customer Service Index Manager
Prestige International Trucking Insurance
2022.12 - 2023.01
Server
Beach House Pompano
2022.02 - 2022.07
Server
Bahama Breeze
2021.09 - 2022.05
Team Member
Dominos's Pizza
2017.04 - 2019.04
No Degree - Biology
Florida Atlantic University
No Degree - Biology
Florida International University
Coral Glades High School
- Certified BLS Provider, American Heart Association, 9/2022 — 9/2024
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