Dynamic professional with proven success in ticket sales management and cash handling. Known for enhancing customer experiences through strong communication and team leadership skills.
Overview
3
3
years of professional experience
Work History
Box Office Assistant Manager
Minot State Summer Theatre
Minot, ND
05.2025 - Current
Supervised daily box office operations to ensure efficient ticket sales and customer service.
Trained and mentored new staff on ticketing systems and customer interaction protocols.
Implemented improved workflow processes that enhanced accuracy in ticket transactions.
Resolved customer inquiries and issues promptly, ensuring positive audience experiences.
Barista
The Station
Minot, ND
03.2023 - Current
Prepared and served high-quality coffee beverages following established recipes and standards.
Fostered a welcoming environment for customers by delivering exceptional service and engaging with patrons.
Trained new baristas on equipment usage, customer service protocols, and beverage preparation techniques.
Managed inventory levels, ensuring timely restocking of supplies to maintain operational efficiency.
Implemented process improvements that enhanced workflow efficiency during peak hours, reducing wait times.
Developed an understanding of customer preferences, contributing to personalized recommendations and increased satisfaction.