Taylor Newsome
Atlanta,US
Summary
Motivated and service-oriented professional with a strong background in customer service and hospitality, seeking to transition into a Guest Relations Representative role. Proven ability to handle guest inquiries, resolve complaints, and create memorable experiences. Skilled in managing high-pressure situations with a calm, solution-driven approach, Known for excellent communication and interpersonal skills, with a passion for delivering top-tier guest satisfaction. Eager to bring my hospitality expertise and commitment to service excellence to Dave and Buster's.
Overview
3
3
years of professional experience
Work History
Operations Team Member
Legends Hospitality
02.2023 - 09.2024
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for goods and services procurement.
- Supported management in strategic planning initiatives to drive business growth and achieve operational goals.
- Enhanced team productivity by scheduling and delegating tasks effectively.
- Collaborated with cross-functional teams to address operational challenges and improve overall efficiency.
Host (temporary)
Luxe Holdings
01.2024 - 05.2024
- Ensure smooth exhibit operations, addressing guest inquiries and maintaining exhibit quality
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintain exhibit standards, provide accurate guest information, and oversee exhibit functionality
- Monitor exhibit quality, assist guests with questions, and ensure operational efficiency
Fine Dining Server
J. Alexander's Restaurant
02.2022 - 01.2023
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Education
Some college in Psychology - Psychology
Wingate University
Wingate, NCAssociate in General studies -
Georgia Military College
Fairburn, GA05.2019
High school diploma or GED -
North Clayton High School
College Park, GA05.2019
Skills
- Operational Efficiency
- Strong Communication Skills
- Detail Oriented
- Exceptional customer service
- Visitor engagement
- Guest satisfaction
- Reliability and punctuality
- Problem-Solving
- Multitasking Abilities
Timeline
Host (temporary)
Luxe Holdings
01.2024 - 05.2024
Operations Team Member
Legends Hospitality
02.2023 - 09.2024
Fine Dining Server
J. Alexander's Restaurant
02.2022 - 01.2023
Associate in General studies -
Georgia Military College
Some college in Psychology - Psychology
Wingate University
High school diploma or GED -
North Clayton High School
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