Yamini Narayanasamy
Atlanta,GA
Summary
Senior operations professional experienced in HR support, customer service, and restaurant operations. Expertise includes team coordination, compliance oversight, and inventory control. Improved operating procedures, strengthened staff training, and minimized operational disruptions through process refinement.
Overview
15
15
years of professional experience
Work History
Senior Customer & Store Operations Specialist
Panda Express
Atlanta, GA
05.2026 - 07.2026
- Resolved customer issues and improved service experience through effective service recovery techniques.
- Coordinated shift coverage and schedules to maintain organization during peak service periods.
- Smooth daily service and restaurant operations supported consistent Panda Express workflows.
- Strong training support prepared crew members for service steps and guest interaction standard.
- Accurate cash handling and register reconciliation contributed to clean end-of-shift closeout.
- Accurate inventory tracking and supply ordering supported uninterrupted restaurant operations.
- Recommended process improvements that enhanced operational procedures across Panda Express locations.
Human Resources & Operations Manager
Nature Milk
Kanchipuram, 631502
09.2013 - 04.2026
- Partnered with hiring managers to develop job postings aligned with position requirements.
- Advised senior leadership on best practices for talent acquisition and development.
- Directed onboarding, orientation, and offboarding workflows.
- Maintained accurate employee records and ensured HR compliance with regulatory standards.
- Coordinated payroll processing and benefits administration for staff.
- Enhanced HR operations at Nature Milk by reviewing and updating processes for improved effectiveness.
- Assessed operational weaknesses to improve people programs and processes.
Human Resources Specialist
Robert Bosch Engineering And Business Solutions
Coimbatore, India
06.2011 - 08.2013
- Evaluated purchase requests for alignment with business priorities and operational requirements.
- Processed invoices while coordinating closely with vendors and the finance team to support an accurate payment workflow.
- Managed vendor payment activity, resolved payment discrepancies, and acted as primary contact between vendors and the finance team.
- Processed tax exemption forms and maintained compliance records for audit support.
- Prepared and administered service agreements to support procurement operations.
- Maintained purchasing, invoice, vendor, and financial records while partnering with internal teams and external vendors to support purchasing activity.
- Tracked open requests and missing documentation to drive timely completion.
- Supported recruitment activities through job posting management, candidate screening, and interview scheduling.
Education
MBA - HR And Systems
Anna University Coimbatore
Coimbatore Tn India06-2011
Bachelor of Science - COMPUTER APPLICATIONS
PSGR Krishnammal College
Coimbatore, India05-2009
Skills
- Project management
- Operations oversight
- Employee scheduling
- Inventory management
- Supply chain management
- Operational efficiency
- Efficiency strategies
- Cost reduction
- Project scheduling and management
Accomplishments
- Recognized as Top Performer for outstanding Operations Excellence (Jan 2012)
- Awarded Best Employee for driving key Cost Optimization initiatives (Mar 2014)
- Surpassed Annual Sales Excellence Target through exceptional performance (Oct 2015)
Timeline
Senior Customer & Store Operations Specialist
Panda Express
05.2026 - 07.2026
Human Resources & Operations Manager
Nature Milk
09.2013 - 04.2026
Human Resources Specialist
Robert Bosch Engineering And Business Solutions
06.2011 - 08.2013
MBA - HR And Systems
Anna University Coimbatore
Bachelor of Science - COMPUTER APPLICATIONS
PSGR Krishnammal College