Summary
Overview
Work History
Education
Skills
TV Production Aug 2021- Mar 2022
Certification
Timeline
Generic

TAYLOR O’STEEN

2356 Crestdale Circle SE Atlanta,GA

Summary

Sales & Production

Dedicated, decisive, and detail oriented professional with proven skills, accomplishments and experience in sales and film production. Effective communicator that excels at relationship building, ensuring superior customer service and team relationships. Ability to lead and work with diverse individuals at every level. A quick learner with an authentic and creative approach. Excels at teaching and training.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Manager/ Sales & Training Manager

Guitar Center
05.2023 - 02.2024


  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Executed proper opening and closing functional, system and security protocols.
  • Drove store metrics and individual sales staff metrics to meet daily, weekly and monthly goals.
  • Facilitated online sales, responded to customer complaints and inquires via email, and facilitated internal product transfers across the nationwide chain via our online interface and operating system.
  • Hired and trained new staff to ensure they had the proper technical knowledge, sales skills, and mindset to succeed in their positions.
  • Issued performance reviews to sales staff and set expectations for the future.
  • Lead the Safety Team and facilitated monthly meetings to ensure all safety standards were being upheld.
  • Filled in positions throughout the store including rentals, repairs, sales, and Lessons Coordinator.
  • Acted as second in command daily and Manager on Duty mornings, evenings and all day on Sundays and Mondays making executive decisions for the store, transactions, and sales staff.
  • Built the schedule and approved/denied time off requests.

Key Holder/Sales Associate Team Leader

Ken Stanton Music
01.2019 - 06.2021
  • Drove team revenue totals as top sales person by bringing in over $27k + in sales/month.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Open and closed store and prepared cash deposits with zero discrepancies.
  • Implemented up-selling strategies to boost revenue.
  • Worked with vendors and distributors to meet client order needs.
  • Trained and developed Ken Stanton's in-company processes, product knowledge, customer service and selling techniques.

Education

Bachelor of Arts - Film Studies, film production

UNIVERSITY oF NORTH CAROLINA
WILMINGTON, NC

Skills

  • Relationship building
  • Product and service sales
  • Problem-solving skills
  • Pro-active mindset
  • Quick learner
  • Tech savvy
  • Comfortable leader
  • Critical Thinking

TV Production Aug 2021- Mar 2022

Production Assistant - ABC Queens


  • Worked with supervisors and team members to understand supply needs and bring stock to desired levels.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Stayed alert, active and ready to respond to any request at any time using variety of resources.


Certification

PRODUCTION SOUND MIXER & POST PRODUCTION SOUND DESIGNER // Feature Films, Documentaries and Commercials in North Carolina, South Carolina and New York.



Timeline

Customer Service Manager/ Sales & Training Manager

Guitar Center
05.2023 - 02.2024

Key Holder/Sales Associate Team Leader

Ken Stanton Music
01.2019 - 06.2021

Bachelor of Arts - Film Studies, film production

UNIVERSITY oF NORTH CAROLINA

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