Taylor Passmore
Columbus,OH
Summary
Results-driven and adaptable professional with hands-on experience in customer service, passenger safety, and team collaboration. Proven ability to deliver exceptional service in fast-paced environments, with expertise in conflict resolution, in-flight safety procedures, and cultural sensitivity. Recognized for reliability, attention to detail, and the ability to manage high-pressure situations with professionalism and empathy. Seeking to leverage these skills in a dynamic, customer-oriented role.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Republic Airways
Columbus, OH
08.2024 - 01.2025
- Conducted periodic trips through cabin to monitor passenger comfort.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Helped guests locate seats and stow luggage in appropriate locations.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Delivered onboard customer service including food and beverage service.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Provided safety instructions to passengers prior to takeoff and landing.
Waitress
Ojos Locos
Corpus Christi, TX
07.2021 - 08.2023
- Contributed as part of a 40-member team responsible for the efficient distribution of meals and supplies to hundreds of patrons daily.
- Set daily sales goals and tracked sales metrics throughout the day, handled monetary transactions, and promoted new or high-value food items to market new menu items to customers
- Consistently greeted customers in-person and over the phone to keep a high-quality environment devoted to customer satisfaction
Waitress
Twin Peaks
Corpus Christi, TX
02.2017 - 07.2021
- Worked in a team of 30 to deliver food and replenish beverages and supplies to 50 - 100 customers daily
- Managed new hires on work standards to enforce performance and quality of service, and promoted new or high-value food items to market new menu items to customers
- Oversaw the opening and closing of the restaurant to ensure proper steps have been completed for team member and food safety
Cashier
Hobby Lobby
Beaumont, TX
11.2014 - 05.2016
- Maintained knowledge of all current promotions and policies regarding merchandise and payment
- Explained the quality, value, and style of products to guide customers in selecting the right purchase
- Operated a cash register to perform all checkout procedures quickly and accurately
Education
Some College (No Degree) - Marketing
Texas A&M University
Corpus Christi, TXSkills
- Upselling techniques
- Inventory management
- Memory retention
- Food handling safety
- Passenger support
- Professional appearance
- Customer service
- Attention to detail
- In-flight announcements
- Cleanliness and sanitation
- Adult AED and CPR
- Conflict resolution
- Adaptability and flexibility
- Empathy and patience
- Reliability and punctuality
- Team collaboration
- Cultural awareness
- Flight safety
Additionalinformation
Cheerleading, 2009 - 2015, Alumnae Member of Tri Delta fraternity at Texas A&M University Corpus Christi, The Big Event, 2016 - 2019, Coastal Conservation Association Annual Banquet, 2018, Stukent Digital Marketing, Google Ads Search, Google Analytics, Google Ads Display, Google Ads Video, Google Analytics, Microsoft Excel, HubSpot
References
References available upon request.
Timeline
Flight Attendant
Republic Airways
08.2024 - 01.2025
Waitress
Ojos Locos
07.2021 - 08.2023
Waitress
Twin Peaks
02.2017 - 07.2021
Cashier
Hobby Lobby
11.2014 - 05.2016
Some College (No Degree) - Marketing
Texas A&M University
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