Taylor Paulson
Village Coffee Roastery
Phoenix,AZ
1
Certification
2023
years of professional experience
Dynamic Clinical Assistant with a proven track record at ROC Physical Therapy, excelling in patient care coordination and appointment scheduling. Recognized for enhancing team efficiency through effective training and communication. Certified in CPR/AED, I prioritize patient safety while delivering exceptional service and support in fast-paced environments.
Work History
Clinical Assistant
- Supported therapists by preparing treatment areas and organizing therapeutic equipment.
- Communicated with patients regarding appointment scheduling and follow-up care instructions.
- Trained new staff on administrative procedures and clinic operations, fostering team efficiency.
- Assisted patients with basic care needs and demonstrated exercises.
Barista/Cashier
5 Years 9 Months- Prepared and served high-quality coffee beverages with attention to customer preferences.
- Processed cash and credit transactions accurately, ensuring efficient checkout experiences.
- Maintained cleanliness and organization of workstations, contributing to a welcoming environment.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Engaged with customers to provide product recommendations and enhance satisfaction levels.
Customer Service Associate
1 Year 5 Months- Provided exceptional customer service in high-volume setting, addressing inquiries and resolving concerns efficiently.
- Maintained cleanliness and organization of dining area, ensuring positive customer experiences and adherence to health standards.
- Assisted with food preparation and assembly, following safety protocols and maintaining quality standards consistently.
- Operated cash register accurately, processing transactions quickly while managing customer flow during peak hours.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Associate of Arts - Theatre
Skills
Appointment scheduling
Patient care coordination
Telephone etiquette
HIPAA compliance
Customer service
Posture correction
Movement form and techniques
Certified in CPR/AED
Patient safety
Certification
NASM Certified Personal Trainer
Timeline
Barista/Cashier
Village Coffee Roastery
08.2016 - 05.2022Read More
Customer Service Associate
Panera Bread
03.2015 - 08.2016Read More
Clinical Assistant
ROC Physical Therapy
Read More
Maricopa Community Colleges, Scottsdale Community College
Associate of Arts from Theatre
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