Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Peltier

Rio Rancho,NM

Summary

Dynamic customer service professional with a proven track record in high-pressure environments. Skilled in conflict resolution, active listening, and empathetic communication, as demonstrated at New Mexico Gas Company. Flexible and safety-conscious, with experience navigating hazardous weather conditions while delivering mail for the U.S. Postal Service. Committed to operational safety, including routine equipment operations checks during the City of Rio Rancho. Dedicated to maintaining safety, professionalism, reliability, and a strong customer-first approach.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

New Mexico Gas Company
08.2022 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a cash drawer to process customer payments and provide accurate change. While consistently balancing at the end of every day.

Rural Carrier Associate

United States Postal Service
06.2021 - 02.2022
  • Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
  • Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
  • Improved customer satisfaction by consistently delivering mail accurately and on time.
  • Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.

Recreation Leader

City Of Rio Rancho
06.2015 - 05.2021
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Maintained detailed records of program attendance, equipment usage, and facility maintenance to ensure optimal functioning of services.
  • Ensured compliance with safety regulations for all activities offered through diligent monitoring and routine inspections of facilities and equipment.
  • Trained staff members on conducting events and following safety procedures.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.

Education

Volcano Vista High School
Albuquerque, NM

Skills

  • Active listening
  • Critical thinking
  • Customer relations
  • Payment processing
  • Conflict resolution
  • Safety Management

Timeline

Customer Service Representative

New Mexico Gas Company
08.2022 - 09.2023

Rural Carrier Associate

United States Postal Service
06.2021 - 02.2022

Recreation Leader

City Of Rio Rancho
06.2015 - 05.2021

Volcano Vista High School

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