Taylor Peters
Brewton
Summary
Dynamic professional excelling in problem-solving and team collaboration. Adept at enhancing member satisfaction through effective communication and critical thinking. Skilled in managing complex inquiries and transactions, ensuring operational efficiency and informed financial decisions. Detail-oriented with strong computer proficiency.
Overview
1
1
year of professional experience
Work History
Member Advocate
Gulf Winds Credit Union
Pensacola, FL
09.2025 - Current
- Assisted members with account inquiries and service requests to enhance satisfaction.
- Educated members on product offerings, ensuring informed financial decisions.
- Supported daily operations by processing transactions accurately and efficiently.
- Resolved member issues through effective communication and problem-solving skills.
Customer Service Analyst
Provalus
Brewton, AL
10.2024 - 01.2025
- Oversaw insurance claims management to ensure timely financial assistance.
- Facilitated communication between patients and providers to address pharmaceutical needs.
- Managed logistics for patient and provider application processes.
- Managed incoming call operations from patients and providers.
Education
Bachelor of Arts - Legal Studies
The University of West Florida
Pensacola, FL05-2026
Skills
- Problem-solving
- Team collaboration
- Critical thinking
- Organization and time management
- Detail-oriented
- Computer proficiency
Timeline
Member Advocate
Gulf Winds Credit Union
09.2025 - Current
Customer Service Analyst
Provalus
10.2024 - 01.2025
Bachelor of Arts - Legal Studies
The University of West Florida