Taylor Plumley
Strasburg,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
J&M Glass Co
10.2023 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Manager
Dominoes Pizza
06.2022 - 10.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Customer Service Representative
Tractor Supply
03.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Astravo Online Academy
2500 S Power Rd STE 215, Mesa, AZ 8520907.2023
Skills
- Call Management
- Product Knowledge
- Data Entry
- Appointment Scheduling
- Scheduling
Timeline
Customer Service Representative
J&M Glass Co
10.2023 - Current
Assistant Manager
Dominoes Pizza
06.2022 - 10.2023
Customer Service Representative
Tractor Supply
03.2021 - 04.2022
High School Diploma -
Astravo Online Academy
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