Taylor Potter
Belmont,NC
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Belmont, NC
04.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
PET CARE LEAD
Pet Palace
Charlotte, NC
10.2021 - 04.2023
- I started Pet Palace as regular pet care, taking care of the pets play and feeding needs.
- I moved up to Pet Care Lead and customer service to not only provide medication and health needs, but communicate with the pets owners in regards to anything and everything going on with their pets
- Conducted staff performance evaluations, recognizing achievements and identifying areas for growth and development.
- Led team meetings to discuss progress, address concerns, and share best practices for continuous improvement in pet care services.
FRONT DESK RECEPTIONIST
GirlTalk&Gynecology
Morehead City
06.2016 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Completed Coursework - Business Administration
Carteret Community College
Morehead City, North CarolinaHigh School Diploma - undefined
East Carteret Highschool
Beaufort, North Carolina01.2006
Skills
- Quick Learner
- Problem Solving
- Critical Thinking
- Strategic Scheduling Skills
- Basic Computer Literacy Skills
- Time Management
- Phone Calls
- Team collaboration
Timeline
Pharmacy Technician
CVS Pharmacy
04.2023 - Current
PET CARE LEAD
Pet Palace
10.2021 - 04.2023
FRONT DESK RECEPTIONIST
GirlTalk&Gynecology
06.2016 - 09.2021
Completed Coursework - Business Administration
Carteret Community College
High School Diploma - undefined
East Carteret Highschool