Taylor Pruett
Greenwood,MS
Summary
Detail-oriented Pharmacy Technician. Skilled in dispersing and packaging prescriptions accurately and quickly. Customer-oriented Pharmacy Technician with skills in medication preparation and insurance communications. Dedicated to answering customer questions concerning medication protocol. A reliable clerk with experience in providing quality customer service, managing daily pharmacy operations and accurately filing information. Possesses comprehensive understanding of medication and side effects and offers knowledge of medical terminology.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Representative
DE Lightspeed
03.2024 - 10.2024
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Created user accounts and assigned permissions.
- Made clients aware of copyright infringement by letter.
- Managed high volumes of daily deposits while consistently maintaining low error rate.
- Enhanced operational efficiency by prioritizing customer issues and dispatching fiber technicians tickets.
- Conducted thorough quality checks on provisioned items, maintaining high level of accuracy and minimizing errors.
- Optimized system performance by troubleshooting technical issues, ensuring uninterrupted service to clients.
- Submitted documentation and reports to upper management.
Pharmacy Technician
Greenwood Drugs
07.2023 - Current
- Assist in implementation of medication synchronization program, improving patient adherence and reducing missed doses.
- Support pharmacists with day-to-day activities and pharmacy office management functions.
- Locate and measure medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Assist customers in selecting over-the-counter medications and health care products.
- Confirm customer information and insurance eligibility for prescriptions.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Counted and labeled prescriptions with correct item and quantity.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Re-stocked shelves with prescribed medications and health care products.
Receptionist/Office Assistant
Grenada Bad Boys
02.2023 - 06.2023
- Answer multi-line phone and direct to the appropriate staff member, filing manually
- Process payments and daily deposits, cashier reconciliation, and calculate employee time cards
- Assist with customers applying for financial needs
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
- Collaborated with management to improve internal processes and procedures for better workflow optimization
- Responded to inquiries from callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Childcare Giver
St. John's Daycare
03.2022 - 02.2023
- Provide care for 1-11 children aged 1-3 years, help children with their hygiene Skills
- Maintained group discipline through positive reinforcement, and behavior modeling
- Encourage kindness, manners, and communication
- Teach ABCs, colors, shapes, and numbers
- Assist director with office duties
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Provided support and guidance to children in conflict resolution.
- Assisted in potty training and toilet hygiene.
Health Science Administrative Assistant
Mississippi Delta Community College
05.2022 - 07.2022
- Organize documents throughout multiple offices
- Register students in-person and through media, answer office phone calls and directing to correct staff
- Maintain computer and manual filing, assist supervisor with student testing
- Completed forms, reports, logs, and records to quickly handle all documentation
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Work Study Student
Mississippi Delta Community College
09.2020 - 04.2021
- Manage incoming calls and coordinating files.
- Interacted with students by phone or in-person to provide information, took messages and directed to appropriate personnel.
- Input data into spreadsheets and databases.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
Education
Associate of Arts Degree -
Mississippi Delta Community College
Moorhead, MS12.2023
Dental Assistant -
OceanPointe Dental Academy of MS
Grenada, MS02.2022
High School Diploma -
Pillow Academy
Greenwood, MS05.2020
Skills
- Customer Service
- Multitasking and Problem-solving skills
- Marketing
- Confidentiality and HIPAA
- Microsoft
- Teachable
- Team Collaboration
- Medical Terminology
- Coordination
Certification
- CPR Certification
- Radiology Certification
- CPhT - Certified Pharmacy Technician
- Certified Dental Assistant
Timeline
Customer Support Representative
DE Lightspeed
03.2024 - 10.2024
Pharmacy Technician
Greenwood Drugs
07.2023 - Current
Receptionist/Office Assistant
Grenada Bad Boys
02.2023 - 06.2023
Health Science Administrative Assistant
Mississippi Delta Community College
05.2022 - 07.2022
Childcare Giver
St. John's Daycare
03.2022 - 02.2023
Work Study Student
Mississippi Delta Community College
09.2020 - 04.2021
- CPR Certification
- Radiology Certification
- CPhT - Certified Pharmacy Technician
- Certified Dental Assistant
Associate of Arts Degree -
Mississippi Delta Community College
Dental Assistant -
OceanPointe Dental Academy of MS
High School Diploma -
Pillow Academy
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