Taylor Pszyk
Crossville,USA
Summary
Dynamic Senior Technical Recruiter with BYTE Systems, adept at full-cycle recruiting and candidate sourcing. Proven track record in placing high-clearance IT professionals, enhancing communication, and collaborating on strategic hiring plans. Skilled in social media recruiting and client relationship management, driving efficiency and diversity in talent acquisition.
Overview
13
13
years of professional experience
Work History
Senior Technical Recruiter
BYTE Systems
Herndon, VA
07.2023 - Current
- Led full-cycle recruitment for federal government contracts, placing IT professionals with active clearances in mission-critical roles.
- Sourced and screened candidates across multiple technical disciplines using ClearanceJobs, LinkedIn Recruiter, and ATS tools.
- Partnered with hiring managers and proposal teams to assess talent needs and support rapid staffing across contracts.
- Conducted regular candidate engagement via Zoom, Microsoft Teams, phone, and email to enhance communication.
- Successfully recruited for TS/SCI, full scope poly, and high-clearance roles in critical environments.
- Collaborated on strategic hiring plans and workforce forecasting with business development and internal leadership.
Senior Recruiter
Affinity Resources
Fort Lauderdale, FL
05.2020 - 03.2023
- Sourced high-quality candidates using social media tools and advertising platforms, reducing costs and time to fill positions.
- Executed full-cycle recruiting by sourcing, screening, and interviewing candidates to ensure diverse representation.
- Maintained active database of applicants and hires to build a sustainable candidate pipeline.
- Facilitated background checks and drug tests for new hires while adhering to HR policies.
- Delivered exceptional customer service to candidates, business partners, and community stakeholders through proactive communication.
- Collaborated with managers to formulate recruitment strategies that positively influenced retention rates.
- Developed applicant tracking spreadsheets to enhance efficiency in monitoring and hiring processes.
Customer Service Manager / Quality Assurance Analyst
KP Network
Deerfield Beach, FL
04.2016 - 07.2019
- Oversaw multiple agents in call center environment while evaluating quality of customer conversations.
- Ran daily reports on productivity and checked emails daily, responding as needed.
- Coached agents on chat flow and handling escalated chats while providing excellent customer service on all medical supplies offered for diabetic patients.
- Performed administrative tasks including daily auditing of spreadsheets.
- Made inbound and outbound calls up to 75+ calls daily.
- Built rapport with clients to ensure customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Developed policies and procedures related to customer service operations.
- Monitored staff performance to ensure adherence to customer service standards.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service / Dispatcher
AC Technologies
Coral Springs, FL
08.2012 - 04.2016
- Managed high-volume inbound and outbound calls while dispatching work orders for HVAC systems.
- Confirmed reservations for air conditioning and plumbing services with customers.
- Dispatched over 50 calls daily to technicians across Palm Beach, Broward, and Miami-Dade County.
- Prepared work by gathering documents, monitoring driver logs, and resolving issues.
- Ordered replacement parts and authorized work while maintaining communication with suppliers.
- Handled service requests and resolved customer issues, ensuring timely payment communications.
- Created reports documenting customer feedback, sales figures, and other relevant data points.
Education
High School Diploma -
Marjory Stoneman Douglas High School
Parkland, FL06-2012
Florida Atlantic University/Palm Beach State
Boca Raton, FLSkills
- Microsoft Office Suite
- Team collaboration
- Verbal communication
- Written communication
- Problem solving
- Time management
- Organizational skills
- Policy comprehension
- Employment law knowledge
- Interviewing and hiring regulations
- Social media sourcing and marketing
- Full-cycle recruiting
- Candidate sourcing
- Applicant tracking
- Clearance verification
- Applicant tracking systems
- Social media recruiting
- Expert sourcing techniques
- Referral programs
- LinkedIn recruiting
- Offer negotiations
- Onboarding
- Client relationship management
Security Clearance
Top Secret, 02/25
References
References available upon request.
Timeline
Senior Technical Recruiter
BYTE Systems
07.2023 - Current
Senior Recruiter
Affinity Resources
05.2020 - 03.2023
Customer Service Manager / Quality Assurance Analyst
KP Network
04.2016 - 07.2019
Customer Service / Dispatcher
AC Technologies
08.2012 - 04.2016
High School Diploma -
Marjory Stoneman Douglas High School
Florida Atlantic University/Palm Beach State
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