Taylor Rains
Athens ,AL
Summary
Organized and efficient Office Secretary Assistant known for high productivity and ability to complete tasks swiftly. Possess specialized skills in document management, scheduling coordination, and client communication. Excel in time management, adaptability, and problem-solving to enhance office operations and support team objectives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Office Secretary Assistant
Northside Family Dental
Lakeland , FL
05.2024 - 07.2024
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Answered phones, responded to inquiries, and provided customer service support.
- Processed payments from patients including cash handling and credit card processing.
- Conducted follow-up calls to ensure that necessary paperwork was completed accurately.
- Performed basic bookkeeping tasks such as reconciling accounts receivable reports.
- Provided administrative support to dentists by preparing charts in advance of appointments.
- Scheduled appointments, managed patient records, and maintained a filing system.
- Verified patient insurance coverage prior to appointment scheduling.
- Managed appointment calendars for multiple dentists in order to maximize efficiency.
- Greeted and registered patients, collected patient information and verified insurance coverage.
- Maintained accurate records of patient visits using electronic health record software.
- Arranged documents for insurance claims.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Office Technical Assistant
Family Dentistry of Lakeland: Maneesha Chigurupati
Lakeland , FL
05.2023 - 07.2023
- Scanned documents into digital format and uploaded them onto a secure server.
- Performed regular audits to ensure accuracy of data stored in computer databases and physical archives.
- Conducted periodic reviews of inactive files to determine if they should be destroyed or kept for future reference.
- Ensured all employees had access to current versions of forms, contracts, agreements.
- Archived old documents that were no longer relevant or necessary in accordance with company policy.
- Retrieved files as requested by staff members or other departments.
- Maintained an updated index of archived materials for easy retrieval when needed.
- Responded promptly to inquiries about specific records or documents.
- Organized and maintained filing systems, both electronic and physical.
- Created records of documents filed or removed from the file system.
- Reported any discrepancies found during audits directly to senior management.
Education
Bachelor of Science - Agricultural Engineering
Mississippi State University
Starkville, MS05-2028
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL05-2024
Skills
- File Management
- Document Management
- Database entry
- Document Scanning
- Proofreading
- Verbal Communication
- Scheduling and calendar management
- Schedule Management
- Calendar Management
- Scheduling appointments
- File Organization
- Billing Procedures
- Appointment confirmation
- HIPAA Compliance
- Patient Scheduling
- Dental Terminology
- Issue Resolution
- Data Entry
- Treatment room setup
- Patient Relations
- Payment Processing
- Patient Flow Management
- Medical chart management
- Phone and Email Etiquette
- Confidentiality
- Patterson Dental program proficiency
- Appointment Scheduling
- Pleasant speaking voice
- Records Management
Affiliations
- Fishing
- Church Band
- Youth leadership organization
- Collegiate FFA
- Collegiate Block and Bridle
Certification
Agricultural Biotechnology Specialist
Animal Science Specialist
Advanced Animal Science Specialist
Agricultural Associates
Agricultural Systems Associate
Timeline
Office Secretary Assistant
Northside Family Dental
05.2024 - 07.2024
Office Technical Assistant
Family Dentistry of Lakeland: Maneesha Chigurupati
05.2023 - 07.2023
Bachelor of Science - Agricultural Engineering
Mississippi State University
High School Diploma -
Lake Gibson Senior High School
Agricultural Biotechnology Specialist
Animal Science Specialist
Advanced Animal Science Specialist
Agricultural Associates
Agricultural Systems Associate
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