Taylor Ramos
Midland,TX
Summary
Motivated and adaptable professional with 3+ years of experience in customer service, retail, and fast-paced team environments. Skilled in communication, problem-solving, and multitasking while maintaining accuracy and professionalism. Previously Certified Nurse Aide seeking to transition into healthcare support, office administration, or customer service roles outside of food service. Recognized for reliability, strong work ethic, and ability to build positive relationships with clients and colleagues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader & Catering Specialist
Chick-fil-A
08.2023 - Current
- Coordinated and executed catering orders for corporate clients, schools, and special events, ensuring accuracy and timeliness.
- Led and mentored team members to maintain high service standards and efficiency during peak hours.
- Managed customer relationships with professionalism, resolving issues and ensuring repeat business.
- Oversaw inventory, organization, and preparation for large-scale events.
- Supported front-of-house operations, including order accuracy, cash handling, and guest service
Barista
Kilroys Café
05.2022 - 06.2023
- Supported daily operations, including opening/closing, inventory, and sanitization.
- Built long-term guest relationships within a military community setting.
- Trained and mentored co-workers to maintain consistency in service and safety.
Education
Healthcare
Midland College
Midland, TX01-2027
High School Diploma -
Robert E. Lee High School
Midland, TX05.2021
Skills
- Customer Service & Client Relations
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Team Collaboration & Training
- Cash Handling & POS Systems
- Adaptability in Fast-Paced Environments
- Healthcare Support (Certified Nurse Aide)
- Positive attitude
- Telephone skills
- Organization skills
Certification
- Previously Certified Nurse Aide (CNA)
- BLS certified
- ServSafe Food Handler
Timeline
Team Leader & Catering Specialist
Chick-fil-A
08.2023 - Current
Barista
Kilroys Café
05.2022 - 06.2023
Healthcare
Midland College
High School Diploma -
Robert E. Lee High School
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