Taylor Raposo
Lakeland,FL
Summary
High-energy employee ready to motivate team members to surpass company objectives with effective leadership and charisma. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Dedicated to providing highest standard of service and creating a warm and welcoming environment for customers and team members alike. Superior work ethic, combined with resourceful and upbeat nature.
Overview
1
1
year of professional experience
Work History
Shift Lead
Dunkin Donuts & Baskin Robbins
04.2023 - 02.2024
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Kathleen Senior High School
Lakeland, FL04.2023
Skills
- Decision-making capabilities
- Customer service focus
- Work Delegation
- Positive Attitude
- Staff Training and Development
- Staff Motivation
- Public Speaking
- Interpersonal Relations
- Team Collaboration and Leadership
- Customer Service Management
Timeline
Shift Lead
Dunkin Donuts & Baskin Robbins
04.2023 - 02.2024
High School Diploma -
Kathleen Senior High School
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