Taylor Raye
Gallatin,TN
Summary
Certified Salesforce Associate with hands-on experience supporting Salesforce environments through data management, reporting, user access support, and CRM best practices. Actively applying Admin-level skills to real business scenarios and ready to contribute as a Salesforce Associate Administrator.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
MC Line Logistics
06.2023 - Current
- Safely delivered packages on scheduled routes while meeting strict delivery deadlines
- Used mobile routing and scanning tools to track deliveries and confirm completion
- Maintained accuracy, efficiency, and customer service standards in a fast-paced environment
Sales Associate
Icon Shears
02.2022 - 12.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions efficiently using POS systems, ensuring accuracy and speed.
- Maintained organized merchandise displays to enhance customer experience and drive sales.
- Collaborated with team members to achieve sales targets and improve store performance.
Store Manager
Metro by T-Mobile
05.2020 - 01.2022
- Supervised daily store operations to ensure optimal customer service and staff performance.
- Implemented inventory management strategies to maintain stock levels and reduce waste.
- Trained and mentored team members on sales techniques and product knowledge.
- Developed promotional displays to enhance product visibility and drive sales growth.
Education
Associate of Science -
Gallatin High School
05.2012
Skills
Salesforce Admin, Salesforce Setup & Configuration, Lightning Experience, Sales Cloud, Service Cloud, User Management, Profiles, Roles & Permission Sets, Organization-Wide Defaults (OWD), Sharing Rules, Field-Level Security, Login & Access Control, Data Import Wizard, Data Loader, Data Validation & Cleanup, Deduplication & Data Quality, Data Model Design, Record-Triggered Flows, Screen Flows, Validation Rules, Approval Processes, Order of Execution, Custom Objects & Fields, Lookup & Master-Detail Relationships, Page Layouts, Record Types, Lightning App Builder, Reports & Dashboards, Dynamic Dashboards, Report Types, Dashboard Subscriptions, Requirements
Certification
Salesforce Certified Associate, demonstrating validated knowledge of Salesforce CRM fundamentals, including data management, reporting, security basics, user support, and core platform functionality. Certification reflects hands-on practice and readiness to support day-to-day Salesforce administration tasks in a business environment.
Timeline
Delivery Driver
MC Line Logistics
06.2023 - Current
Sales Associate
Icon Shears
02.2022 - 12.2022
Store Manager
Metro by T-Mobile
05.2020 - 01.2022
Associate of Science -
Gallatin High School
Salesforce Associates
- Supported day-to-day Salesforce operations by maintaining accurate data, assisting with reports and dashboards, and following CRM best practices.
- Assisted with user access support, including understanding profiles, permission sets, and basic security concepts to ensure appropriate data visibility.
- Worked with standard and custom objects to organize data, improve usability, and support business workflows.
- Built and reviewed reports to help stakeholders track activity, performance, and data quality.
- Applied Salesforce Associate certification knowledge to real-world scenarios, troubleshooting issues and continuously improving platform usage.