Taylor Reed
Sulphur,LA
Summary
Dynamic and results-driven Service Advisor at Navarre JRDC, adept at enhancing customer satisfaction through effective complaint resolution and vehicle assessment. Proven ability to exceed sales targets while leveraging strong attention to detail and diagnostic testing skills to foster long-term client relationships. Committed to operational excellence and continuous improvement in service delivery.
Overview
16
16
years of professional experience
Work History
Service Advisor
Navarre JRDC
09.2023 - Current
- Provided product knowledge to enhance customer understanding of services offered.
- Managed customer inquiries and resolved issues efficiently to ensure satisfaction.
- Collaborated with technicians to communicate service recommendations accurately.
- Assisted customers in identifying service needs and scheduling appointments.
- Learned operational procedures for effective workflow within the service department.
- Adapted quickly to new software systems for managing service requests and scheduling.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Equipment Technician
Hugg & Hall Equipment
02.2019 - 09.2023
- Maintained organized records of customer interactions and service history.
- Supported team in maintaining a clean and welcoming environment for customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Conducted routine inspections and maintenance on heavy equipment to ensure optimal performance.
- Collaborated with team members to streamline equipment servicing processes, enhancing operational efficiency.
- Diagnosed mechanical issues using diagnostic tools, facilitating efficient repairs and minimizing downtime.
- Assisted in training new technicians on safety protocols and equipment handling procedures.
- Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
- Troubleshot equipment failures and remedied problems to restore functionality.
- Leveraged strong problem-solving skills to quickly diagnose complex equipment issues and implement effective solutions.
- Improved equipment performance by conducting regular maintenance and calibration checks.
- Understood and read technical manuals and blueprints.
- Performed frequent inspections of company equipment and corrected malfunctioning equipment.
Equipment Technician
Scott Equipment Company Inc.
12.2014 - 02.2019
- Maintained accurate records of maintenance activities, contributing to compliance with safety regulations.
- Evaluated facilities equipment and interpreted data.
- Ensured safety compliance, adhering to industry standards and guidelines during equipment operations.
- Assembled, tested, and maintained company equipment Number pieces of equipment on weekly basis.
- Conducted regular inspections to prevent operational disruptions, ensuring smooth workflow.
- Enhanced equipment uptime by meticulous maintenance and rapid troubleshooting.
- Improved equipment lifespan with strategic overhaul and refurbishment projects.
- Used operational manuals, maintenance records and forums to gain troubleshooting insight for complex issues.
- Tested and replaced electrical components and wiring using test meters, soldering equipment and hand tools.
- Repaired or replaced defective parts using hand tools, milling and woodworking machines and power tools.
- Documented and filed records of repair work and maintenance for accurate tracking of labor hours, inventory use and equipment histories.
- Analyzed machinery and tested electrical systems and wiring to identify faults and resolve issues impeding performance.
- Maintained and repaired farm machinery, systems and vehicles to keep operations smooth and efficient.
- Conducted routine inspections and maintenance on heavy equipment to ensure optimal performance.
- Diagnosed mechanical issues using diagnostic tools, facilitating efficient repairs and minimizing downtime.
Equipment Technician
Doggett Machinery Services
01.2014 - 12.2014
- Conducted routine inspections and maintenance on heavy equipment to ensure optimal performance.
- Maintained and repaired farm machinery, systems and vehicles to keep operations smooth and efficient.
- Repaired or replaced defective parts using hand tools, milling and woodworking machines and power tools.
Equipment Technician
Scott Equipment Company Inc.
01.2011 - 01.2014
- Maintained and repaired farm machinery, systems and vehicles to keep operations smooth and efficient.
- Conducted routine inspections and maintenance on heavy equipment to ensure optimal performance.
Automotive Technician
Tarver Ford
01.2009 - 01.2011
- Repaired or replaced defective parts using hand tools, milling and woodworking machines and power tools.
Education
Automotive Technology - Automotive Technology
Sowela Technical Community College
Lake Charles, LA05.2010
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Complaint resolution
- Cost estimation
- Equipment Repair
- Diagnostic testing
- Calibration procedures
- Hydraulic systems
- Blueprint interpretation
- Equipment troubleshooting
- Diagnostics
- Schematic reading
- Preventive Maintenance
- Mechanical aptitude
- Electrical systems
Timeline
Service Advisor
Navarre JRDC
09.2023 - Current
Equipment Technician
Hugg & Hall Equipment
02.2019 - 09.2023
Equipment Technician
Scott Equipment Company Inc.
12.2014 - 02.2019
Equipment Technician
Doggett Machinery Services
01.2014 - 12.2014
Equipment Technician
Scott Equipment Company Inc.
01.2011 - 01.2014
Automotive Technician
Tarver Ford
01.2009 - 01.2011
Automotive Technology - Automotive Technology
Sowela Technical Community College
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