Taylor Reeve
Adelanto,CA
Summary
Driven and results-focused professional seeking a customer service position in a fast-paced work from home environment in the customer service field, any type of filing, or data entry. Customer Service Associate versed in filing, customer relations, data entry, and sales. Outgoing, and efficient with the capacity to multi-task. Does well with self-lead work as well as teamwork. Excellent communication and adaptation capabilities. Successfully trained new employees to be efficient and work in a manner that complimented business expectations.
The time gaps in working have been due to physical health and raising a child. Continuing to work is of utmost importance and has been the goal while working on physical health. Though time has lapsed for physical health, all necessary experience and skill is still present, if not improved.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Williams-Sonoma
Las Vegas, NV
07.2019 - 05.2021
- Proficient in multitasking and using multiple programs together in different tabs while taking orders and providing customers with details about the product, and filling in all the necessary information to ensure the product is delivered exactly how they want it.
- Great attention to detail when customers were ordering customized items, which are a big portion of what Williams-Sonoma offers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Alorica
Spokane Valley, WA
08.2017 - 09.2018
- Processed an average of 75 transactions each day in a timely manner and answered customers' questions and addressed problems and complaints via phone as well as educating customers on product and service offerings.
- Balanced the needs of customers in a fast-paced environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Representative/Assistant Manager
Moon Valley Nurseries
Riverside, CA
10.2011 - 12.2016
- Upheld and maintained the highest standards for sales and marketing commissions.
- Managed upkeep of the beautification and health of the plants in and out of the nursery.
- Promoted to managerial and standards of duties by exceptional performance.
- Invested in the health and qualities of the products and personal upkeep standards.
- Consistently met sales and marketing quotas to ensure repeat business and quality service.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Exceeded personal sales goals of $1,000 a day, every day, for the entire time I worked there.
- Educated customers on product and service offerings.
- Successfully trained and educated new employees on the practices that made the business so efficient, including educating new employees on how to better retain the information so they could get on the floor quickly.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Downers Grove, IL09-2026
Billing And Coding Certification - Medical Billing/Coding
Carrington College - Phoenix
Phoenix, AZ07-2020
Skills
- Inbound and Outbound Calling
- Staff Training
- Researching
- Typing proficiency
- Multi-Task Management
- Critical Thinking
- Product Education
- Sales closing
- Adaptive team player
- Customer Service
- Spreadsheets
- Coordination
- Tactful and diplomatic
- Microsoft Office
- Calendaring
- Complaint Handling
Certification
- Programming Certification obtained at DeVry University
- Microsoft Office Certification through Exemplar Services
Timeline
Customer Service Representative
Williams-Sonoma
07.2019 - 05.2021
Customer Service Representative
Alorica
08.2017 - 09.2018
Sales Representative/Assistant Manager
Moon Valley Nurseries
10.2011 - 12.2016
Bachelor of Science - Computer Information Systems
DeVry University
Billing And Coding Certification - Medical Billing/Coding
Carrington College - Phoenix
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