Taylor Reid
Port St. Lucie
Summary
Professional claims specialist prepared to bring substantial experience to new role and known for effectively managing claims and enhancing customer satisfaction. Strong focus on team collaboration and reliable in adapting to changing needs. Expertise in problem-solving and detail management.
Overview
13
13
years of professional experience
Work History
Claims Generalist Associate
Progressive
Maitland, FL
12.2024 - Current
- Evaluated claims for liability and coverage accuracy and completeness, ensuring compliance with company policies.
- Collaborated with cross-functional teams to resolve complex claim issues efficiently.
- Handled repossession claims and diminishment of value claims
- Worked multi-state claims in Ohio, Maryland, DC, South Carolina, and Florida.
- Handled claims efficiently to ensure timely resolution
- Negotiated claim settlements with customers and third-party insurance carriers
- Collaborated with estimators and appraisers for vehicle repairs
- Handled and deescalated customer service issues.
Server/Bartender
Old Palm Golfclub
09.2019 - Current
- Served and bartended member parties at private residences in addition to seasonal parties hosted by the golfclub. Prepared and served beer, wine, liquor, and cocktails. Made sales by encouraging conversations as well as recommendations in alcohol. All shifts were 10-12 hours that mainly consisted in coversating with members and cleaning up bar area as well as dinner tables.
FOH Manager
Tori Tori Japanese Pub
08.2022 - 10.2025
- Trained and supervised all food runners and bussers, ensuring they were equipped to provide excellent service.
- Hired and onboarded new employees, providing a smooth transition into the team.
- Conducted training sessions to ensure new staff members were prepared for their roles.
- Managed FOH support scheduling, ensuring the right staff were available for each shift.
- Coordinated with suppliers (CBI, Cintas, and Amazon) to place orders and ensure timely delivery of necessary supplies.
- Oversaw inventory management to ensure adequate stock levels for the week.
- Served as the MOD (Manager On Duty) for support staff during service, providing guidance and oversight.
- Supervised the expo team, ensuring seamless service and high-quality food presentation.
- Managed guest issues and concerns, acting as the primary point of contact when guests needed to speak with a manager.
- Handled customer complaints and feedback in a professional and timely manner.
- Successfully managed a high-volume service of over 800 covers per night at a Michelin Guide restaurant, ensuring efficient operations and maintaining high standards.
Customer Care Representative II
CVS Health
06.2021 - 10.2022
- Assist CVS Caremark members with their pharmacy benefit questions from Silverscript Medicare part D insurance to filling mail order prescriptions. Taking inbound and outbound calls to assure we are utilizing proficient customer servicing skills to make member experience memorable. Assisted the quarter 4 new hires as a trainer from August 2021 till February 2022 and received a promotion to become a SME (Subject Matter Expert). Crossed trained to take calls with Aetna Members as well as Silverscript.
Health Insurance Agent
Assurance IQ LLC
06.2019 - 01.2022
- Licensed to sell Life and Health insurance policies in over 12 different states. Responsible for communicating with prospective clients and assist them in purchasing health insurance for them and their families. Meet daily goals of at least 5 sales per day, while also following up with clients to make sure all their needs were met when communicating with me. Consistently communicating with clients on a monthly basis to build rapport. Work from home platform, multitasking between dialer system, UnitedHealthcare system, Cigna, Anthem, and many more carriers, while continuously communicating with the customer to find their needs.
Sortation Associate
Amazon
01.2021 - 04.2021
- High labor job required to sort packages into specific delivery routes, ensuring we meet customer-promised delivery times. Working with Zebra devices, Avery scanners, and pallet lifters. Authorized to use Amazon Apollo, Route Stager, Dolphin, and Chime, while also trained in water-spider, inductor, picker, OTR assist, yard marshal, Quality, problem solve, stowing. Working in a warehouse environment during 2nd shift (overnight), working with delivery truck contractors and Semi-truck contractors to load and unload packages.
Sales Associate
Old Navy
07.2013 - 09.2019
- Actively directed the staging and organization of the women’s department, while regulating price changes, markdowns, and sales events. I handled shipments received, unpacking and allocating products to proper locations of the store, while practicing time management skills. In addition to supervising the women’s department I also facilitated in customer service during normal business hours, helping locate products through POS and Zebra devices for efficient service.
Education
Associate in Arts -
Valencia College
06-2020
High School Diploma - undefined
Port St. Lucie High School
05-2015
Associate of Science - Histotechnology
Keiser University
Fort Lauderdale, FL09-2024
Skills
- Ability to work in fast-paced environments
- Organized
- 12 years customer service
- Able to work independently or with a team
- Adaptable
- Can initiate projects without being told
- Appreciates constructive criticism
- Completed alcoholic beverage/controlled substance responsible vendors training
- Knowledge of dozens of mixed drinks
- Food Service manager certification
Accomplishments
- Central Zone Excellence in Action Customer First award winner for March 2026
- Successfully assisted multi-state teams in lowering inventory and assisting in claim handling
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Claims Generalist Associate
Progressive
12.2024 - Current
FOH Manager
Tori Tori Japanese Pub
08.2022 - 10.2025
Customer Care Representative II
CVS Health
06.2021 - 10.2022
Sortation Associate
Amazon
01.2021 - 04.2021
Server/Bartender
Old Palm Golfclub
09.2019 - Current
Health Insurance Agent
Assurance IQ LLC
06.2019 - 01.2022
Sales Associate
Old Navy
07.2013 - 09.2019
High School Diploma - undefined
Port St. Lucie High School
Associate in Arts -
Valencia College
Associate of Science - Histotechnology
Keiser University