Taylor Kroes
Oak Creek
Summary
Highly organized and reliable professional experienced in managing complex workflows, coordinating documentation, and meeting critical deadlines. Known for accuracy and professionalism, and the ability to remain calm in high-pressure environments.
Overview
12
12
years of professional experience
2016
2016
years of post-secondary education
Work History
Florist
414loral
Milwaukee
04.2024 - Current
- Assisted customers with selection and provided expert floral advice.
- Designed unique floral arrangements for various events and occasions.
- Managed inventory of flowers and supplies to ensure freshness and availability.
Mortgage Loan Processor
Educators Credit Union
Sturtevant
01.2021 - 03.2024
- Reviewed loan applications for completeness and accuracy.
- Collected necessary documentation from borrowers and third parties.
- Communicated with clients to clarify loan requirements and processes.
- Assisted in coordinating appraisals and title searches for loans.
- Maintained organized files for loan applications and supporting documents.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
Member Response Agent Lead
Educators Credit Union
Sturtevant
09.2018 - 01.2021
- Assisted members with account inquiries and transaction processing.
- Educated clients on financial products and services available.
- Facilitated loan applications, guiding members through necessary documentation.
- Trained current employees on new policies.
- Trained new employees.
- Resolved customer complaints, ensuring positive member experiences.
Personal Banking Representative
Tri City National Bank
Caledonia
08.2016 - 09.2018
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services available at Tri City National Bank.
- Processed loan applications and managed documentation for approval.
- Participated in training sessions to improve product knowledge and customer service skills.
Sandwich Artist
SUBWAY®Restaurants
Racine
01.2014 - 08.2016
- Prepared fresh sandwiches according to customer specifications and preferences.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers in selecting menu items to enhance their dining experience.
Education
The REAL School
Racine, WisconsinSkills
- Exceptional multitasking in high acuity environments
- Attention to detail in time-sensitive situations
- Team training
- Problem solving
- Calm, steady demeanor in emergencies
- Time management
- Critical thinking
- Adaptability
- Reliability
- Problem-solving
- Organization
- Teamwork
Timeline
Florist
414loral
04.2024 - Current
Mortgage Loan Processor
Educators Credit Union
01.2021 - 03.2024
Member Response Agent Lead
Educators Credit Union
09.2018 - 01.2021
Personal Banking Representative
Tri City National Bank
08.2016 - 09.2018
Sandwich Artist
SUBWAY®Restaurants
01.2014 - 08.2016
The REAL School