Taylor Rhodes
Chicago,IL
Summary
Ambitious Communications Specialist with experience developing and implementing innovative digital, internal and external communication strategies. Presents advanced writing, strategic planning and customer service skills. Resolution-minded IT support specialist of two years handling large volumes of calls with professionalism and enthusiasm.
Overview
6
6
years of professional experience
Work History
IT Consultant
University Of Illinois, Urbana-Champaign
08.2019 - 05.2021
- Implemented and managed operating systems and software, security systems and virus detection systems.
- Inspected equipment, assessed functionality and optimized controls.
- Strengthened communication skills through regular interactions with customers in person and over the phone.
- Identified issues, analyzed information and provided solutions to problems.
Brand Ambassador
Go Puff, MICAS
05.2020 - 07.2023
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Created and edited eye-catching product reels and Tik Toks to increase sales.
Front Desk Associate
Workman Sports Complex
08.2017 - 05.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Introduced customers to facility amenities with pleasant and helpful demeanor.
- Responded swiftly to inquiries made via establishment website, email, or phone.
Education
Bachelor of Arts - Communications
University of Illinois At Urbana-Champaign
Champaign, IL05.2022
Associate of Arts - Undecided
Lake Land College
Mattoon, IL 05.2019
Skills
- Troubleshooting
- Public and Media Relations
- Communications Strategies
- Microsoft Office
- Promotional Awareness
- Customer Service
Timeline
Brand Ambassador
Go Puff, MICAS
05.2020 - 07.2023
IT Consultant
University Of Illinois, Urbana-Champaign
08.2019 - 05.2021
Front Desk Associate
Workman Sports Complex
08.2017 - 05.2019
Bachelor of Arts - Communications
University of Illinois At Urbana-Champaign
Associate of Arts - Undecided
Lake Land College
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