Summary
Overview
Work History
Education
Skills
Websites
Organizations
Hobbies and Interests
Timeline
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Taylor Rieckert

Taylor Rieckert

Blacksburg,United States

Summary

As an undergraduate student actively pursuing a career in the hospitality industry, I am equipped with strong organizational skills and a genuine passion for delivering exceptional customer service. With a commitment to continuous learning and a proactive mindset, I am eager to make a positive impact and foster professional growth in the fast-paced and rewarding field of hospitality.

Overview

3
3
years of professional experience

Work History

Front of House Team Lead

Aries Artisan Cheescake
01.2023 - Current
  • Leading by example in delivering exceptional customer service
  • Overseeing day-to-day operations of the front of house, including opening and closing procedures
  • Promoting special menu items, promotions, and events to guests
  • Monitoring inventory levels of front of house supplies, such as glassware, utensils, and cleaning supplies
  • Effectively managing phone orders and customer inquiries
  • Responsible for packaging cheesecake and taking orders
  • Maintained a balance cash drawer, ensuring accurate accounting at the end of each shift.

Hospitality Internship

Biltmore Farms
05.2024 - 08.2024
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information at Front Desk
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Streamlined housekeeping tasks by working efficiently with team members, optimizing time management, and prioritizing duties.
  • Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects in the hotel
  • Participated in event planning efforts, assisting in menu selection and coordination of resources in the food and beverage department

Tennis Camp Counselor

Furman University
06.2023 - 07.2024


  • Assisted with administrative tasks such as registration, check-in/out procedures, and communication with parents/guardian
  • Facilitated group discussions and activities related to sportsmanship, teamwork, and goal setting
  • Assisted head coaches in planning and organizing daily camp activities, including warm-up routines, drills, and games
  • Supervised and ensured the safety of campers during on-court activities, including managing groups and maintaining a positive learning environment.

Team Lead

Smoothie King
03.2021 - 05.2022
  • Ensuring a high level of customer satisfaction by providing friendly and efficient service, addressing customer concerns promptly, and maintaining a clean and welcoming store environment
  • Achieving and exceeding sales targets by promoting smoothie products, upselling additional items, and implementing marketing promotions effectively
  • Collaborating with other members of management to address operational challenges, implement new initiatives, and drive store performance
  • Ensuring compliance with all health and safety regulations, including food safety standards and cleanliness protocols
  • Managing cash registers and ensuring accuracy in all transactions, including cash, credit/debit cards, and gift card
  • Successfully leading and motivating a team of smoothie makers and cashiers to achieve sales targets and provide excellent customer service.

Education

Majoring in Hospitality Tourism and Management, Introduction to Service, Introduction to Hospitality Tourism and Management, Business Calculus, Foundations of Business, Introduction to International Business, Socio-Cultural Impacts of Tourism -

Virginia Tech
Blacksburg, VA
08.2024

Skills

  • Leadership
  • Positive Attitude
  • Microsoft Excel
  • Excellent Customer Service
  • Time Management
  • Relationship Building
  • Sales and Upselling
  • Hospitality Industry Knowledge

Organizations

  • Alpha Chi Omega
  • Virginia Tech Women's Tennis
  • Fellowship of Christian Athletes at Virginia Tech (FCA)

Hobbies and Interests

  • Management
  • Event Planning
  • Traveling
  • Resorts
  • Tourism
  • Tennis
  • Customer Service
  • Leadership Positions
  • Social Media

Timeline

Hospitality Internship

Biltmore Farms
05.2024 - 08.2024

Tennis Camp Counselor

Furman University
06.2023 - 07.2024

Front of House Team Lead

Aries Artisan Cheescake
01.2023 - Current

Team Lead

Smoothie King
03.2021 - 05.2022

Majoring in Hospitality Tourism and Management, Introduction to Service, Introduction to Hospitality Tourism and Management, Business Calculus, Foundations of Business, Introduction to International Business, Socio-Cultural Impacts of Tourism -

Virginia Tech

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Taylor Rieckert