Overview
Work History
Education
Skills
Timeline
Generic

Taylor Roberts

Fort Collins,CO

Overview

6
6
years of professional experience

Work History

Guest Services

TEN Salon & Med Spa
05.2023 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
  • Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
  • Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.

Administrator

Loveland & Conservatory Dance
04.2022 - Current
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Closely monitoring accounts receivable/payable balances and taking appropriate actions as needed.
  • Developed strong working relationships with team members, fostering a positive work environment.

Dance Instructor

Loveland Dance Academy
08.2021 - Current
  • Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
  • Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
  • Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
  • Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
  • Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.

Dance Instructor

Conservatory Dance Studio
08.2021 - Current
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
  • Maintained open communication channels with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
  • Streamlined administrative tasks such as scheduling studio space usage efficiently to alleviate potential conflicts between classes or instructors.

Front Desk Agent

Colorado Heirloom, Inc.
06.2018 - 07.2022
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Streamlined invoice processing by implementing efficient filing and tracking systems.
  • Minimized product damage during shipping by securely packaging items in appropriate materials.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.

Education

Bachelor of Science - Clinical Psychology

University of Northern Colorado
Greeley, CO
05.2025

High School Diploma -

Loveland High School
Loveland, CO
05.2021

Skills

  • Policy Development
  • Staff Management
  • Billing
  • Customer Service
  • Data Entry
  • Quickbooks
  • Microsoft Excel
  • Jackrabbit Class Management
  • Excellent Multi-Tasking Ability
  • Training and Coaching

Timeline

Guest Services

TEN Salon & Med Spa
05.2023 - Current

Administrator

Loveland & Conservatory Dance
04.2022 - Current

Dance Instructor

Loveland Dance Academy
08.2021 - Current

Dance Instructor

Conservatory Dance Studio
08.2021 - Current

Front Desk Agent

Colorado Heirloom, Inc.
06.2018 - 07.2022

Bachelor of Science - Clinical Psychology

University of Northern Colorado

High School Diploma -

Loveland High School

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Taylor Roberts