Taylor Roberts
Fort Collins,CO
Overview
6
6
years of professional experience
Work History
Guest Services
TEN Salon & Med Spa
Loveland, CO
05.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
Administrator
Loveland & Conservatory Dance
Loveland, CO
04.2022 - Current
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Closely monitoring accounts receivable/payable balances and taking appropriate actions as needed.
- Developed strong working relationships with team members, fostering a positive work environment.
Dance Instructor
Loveland Dance Academy
Loveland, CO
08.2021 - Current
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
Dance Instructor
Conservatory Dance Studio
Greeley, CO
08.2021 - Current
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
- Maintained open communication channels with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
- Streamlined administrative tasks such as scheduling studio space usage efficiently to alleviate potential conflicts between classes or instructors.
Front Desk Agent
Colorado Heirloom, Inc.
Loveland, CO
06.2018 - 07.2022
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Education
Bachelor of Science - Clinical Psychology
University of Northern Colorado
Greeley, CO05.2025
High School Diploma -
Loveland High School
Loveland, CO05.2021
Skills
- Policy Development
- Staff Management
- Billing
- Customer Service
- Data Entry
- Quickbooks
- Microsoft Excel
- Jackrabbit Class Management
- Excellent Multi-Tasking Ability
- Training and Coaching
Timeline
Guest Services
TEN Salon & Med Spa
05.2023 - Current
Administrator
Loveland & Conservatory Dance
04.2022 - Current
Dance Instructor
Loveland Dance Academy
08.2021 - Current
Dance Instructor
Conservatory Dance Studio
08.2021 - Current
Front Desk Agent
Colorado Heirloom, Inc.
06.2018 - 07.2022
Bachelor of Science - Clinical Psychology
University of Northern Colorado
High School Diploma -
Loveland High School