Yolanda S. Trujillo
Greeley,CO
Summary
Detail-oriented customer service and administrative professional with over 10 years of experience supporting the public through permitting, compliance, and documentation processes in government and school district environments. Skilled in reviewing applications, conducting research, maintaining accurate records, and communicating regulations clearly to diverse audiences. Bilingual in English and Spanish, with a strong ability to work independently or collaboratively while adhering to policies, codes, and confidentiality requirements.
Overview
12
12
years of professional experience
Work History
Guest Services
City of Greeley
Greeley, USA
10.2024 - Current
- Provide frontline customer service to the public, responding to inquiries related to registrations, facility access, city programs, and policies.
- Review registration requests, verify required information, and accurately enter data into the Amelia system.
- Collect payments and ensure accuracy of transactions and records.
- Coordinate with multiple city departments to support event logistics, signage, and public safety communication.
- Ensure compliance with city procedures and confidentiality standards when handling customer information.
Parent and Family Advocate
Weld County School District 6
11.2021 - 08.2024
- Served as a primary point of contact for families, providing clear guidance on policies, procedures, and available services.
- Reviewed documentation, conducted research, and maintained detailed case records in compliance with confidentiality requirements.
- Coordinated referrals and communicated effectively with internal departments, external agencies, and community partners.
- Attended meetings and multidisciplinary conferences to communicate criteria, requirements, and follow-up actions.
- Conducted community and home visits, supporting compliance with program guidelines and documenting observations accurately.
Counselor Clerk
Union Colony Preparatory School
08.2016 - 08.2018
- Reviewed and processed student-related documentation, schedules, and reports with accuracy and attention to detail.
- Conducted research and prepared written reports and presentations for counselors and administrators.
- Communicated professionally with students, parents, staff, and outside representatives while following district policies.
- Exercised judgment to escalate issues appropriately based on school procedures and guidelines.
Office Technician III
Weld County Clerk & Recorder
02.2014 - 08.2016
- Reviewed applications and supporting documentation to issue titles, license plates, and handicap placards in accordance with state and county regulations.
- Performed data entry and maintained accurate records within regulated systems.
- Collected fees and processed transactions while ensuring compliance with legal and procedural requirements.
- Communicated regulations and requirements clearly to the public and resolved issues professionally.
- Adhered to strict confidentiality, code of conduct, and information release guidelines.
- Motor Vehicle Department
Education
Bachelor of Science (B.S.) - Human Services
12.2025
Associate of Arts (A.A.) -
08.2023
Skills
- Bilingual Communication (English/Spanish)
- Public Counter & Permit Customer Service
- Application Review & Data Entry
- Code, Policy & Procedure Compliance
- Confidential Records & Information Management
- Interdepartmental & External Agency Coordination
- Documentation Support
- Conflict De-escalation & Professional Communication
- Microsoft Office
- Google Suite
- Data Entry
Timeline
Guest Services
City of Greeley
10.2024 - Current
Parent and Family Advocate
Weld County School District 6
11.2021 - 08.2024
Counselor Clerk
Union Colony Preparatory School
08.2016 - 08.2018
Office Technician III
Weld County Clerk & Recorder
02.2014 - 08.2016