FERNANDA VILLANUEVA
Houston,TX
Summary
Dedicated college student with a passion for learning and a commitment to academic excellence. Proficient in time management, collaboration, and problem-solving. Thrives in dynamic academic environments and eager to contribute skills and enthusiasm to diverse projects and opportunities.
Overview
2
2
years of professional experience
Work History
Guest Services
Minute Maid Park
Houston, USA
02.2023 - Current
- Used service skills and technical knowledge to identify issues and provide swift, successful resolutions
- Scanned tickets using a hand-held scanner to verify validity of admission
- Resolved customer complaints in a professional and efficient manner
- Greeted guests and provided information regarding hotel services, amenities, and local attractions
Information Technology Intern
Harris County Precinct 2
Houston, USA
06.2024 - 08.2024
- Provided technical support to users with various IT-related problems
- Assisted in developing disaster recovery plans to minimize downtime due to outages or other emergencies
- Troubleshot hardware and software issues and resolved them quickly
- Participated in project meetings with team members to discuss progress of ongoing projects
Seasonal Fulfillment Associate
Macy's
Houston, USA
10.2023 - 01.2024
- Packed items according to customer's specifications and requirements
- Located merchandise from shelves and storage areas to fill orders
- Accepted, processed and quickly filled orders
Education
Computer Science -
Houston Community College
Houston, TXHigh School -
Milby High School
Houston, TX07.2023
Skills
- Guest Relations
- Computer Skills
- Fast Learner
- Critical Thinking
- Team collaboration
- IT support experience
- Customer service and support
- Bilingual in [Spanish] and [English]
Timeline
Information Technology Intern
Harris County Precinct 2
06.2024 - 08.2024
Seasonal Fulfillment Associate
Macy's
10.2023 - 01.2024
Guest Services
Minute Maid Park
02.2023 - Current
Computer Science -
Houston Community College
High School -
Milby High School
Similar Profiles
Yvette NanceYvette Nance
Suite Reorder Office Coordinator at Minute Maid Park/AramarkSuite Reorder Office Coordinator at Minute Maid Park/Aramark
Nicholas GentempoNicholas Gentempo
Lead Retail Associate at Minute Maid Park- Houston AstrosLead Retail Associate at Minute Maid Park- Houston Astros
Douglas GarciaDouglas Garcia
Retail Store Associate at Minute Maid ParkRetail Store Associate at Minute Maid Park