Taylor Romano
Rochester,NY
Summary
Operations manager with extensive experience in the Mental Health Care , specializing in crisis intervention and team organization within non-profit settings. Proven ability to manage physical plant operations and deliver high-quality mental health care services. Demonstrates adaptability in fast-paced environments and excels under pressure, consistently achieving top performance ratings.
Overview
11
11
years of professional experience
Work History
Operations Manager
DePaul Community Services
Rochester, New York
03.2024 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Responded to information requests from superiors, providing specific documentation.
- Delegated work to staff, setting priorities and goals.
- On-call availability to provide support to the staff after hours and in case of emergency
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted regular apartment inspections.
- Reviewing and approving invoices, contracts, time cards.
Medication Coordinator
DePaul Community Services
Rochester, NY
11.2019 - 03.2024
- Administer medications under physician's supervision.
- Ensures that effective systems are in place for the ordering of all medications
- Ensures prescriptions are refilled as needed.
- Acts as a liaison with resident, doctors, pharmacies, providers and residential staff as necessary to ensure timely and
accurate ordering of medications and appointment scheduling as needed - Process all incoming clients medications, including checking labels for accuracy, completing proper documentation and storing medications as per Depaul Policy and NYS Office of Mental Health regulations.
- Report significant issues regarding client medications to Residential supervisor ( ie., missed doses of medications,resident refusals,adverse reactions etc.)
- Respect and maintains resident confidentiality and demonstrate caring, positive attitude towards all clients,family members,staff,guests and service providers.
- Provides teaching, monitoring and recovery-oriented supports to residents in accordance with OMH 595
- Serves as a key liaison between the resident and their clinical providers with the regard to monitoring of the individual’s
mental health and well-being. - Crisis Intervention
Direct Support Professional
Lifetime Assistance
Rochester, NY
01.2015 - 08.2021
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted individuals in learning and developing new skills.
- Used approved crisis intervention techniques in emergency situations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented client progress in charts and logbooks.
- Maintained clean and well-organized environment for client happiness and safety.
License Life, Accident, Health Insurance Agent
National Income Life Insurance Company
Rochester, NY
04.2019 - 06.2020
- Communicated with clients to understand needs and identify best policies for each case.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Provide union/association members with life,accident,health insurance policies.
- Sales
Associate 1
MVP Health Care
Rochester, NY
10.2017 - 03.2019
- Customer Care Center representative addressed member/subscriber/provider inquiries,
questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/ authorizations for medical care. - Handled a variety of insurance types including HMO, POS, PPO, ASO,
Indemnity, NY and VT Exchange plans, Medicare, and Medicaid. - Provided excellent customer service on each call
- worked closely with all other MVP departments, especially Operations, Utilization Management and Professional Relations.
- Performs all other job duties assigned
Customer Service Representative
Maximus Call Center
Rochester, NY
09.2016 - 10.2017
- Provider excellent customer service.
- Assist members in signing up for health
insurance through NYSOH Marketplace - Assist with picking health plans. Assisting with any needs of the members.
Education
High School Diploma -
Aquinas Institute of Rochester
Rochester, NY06.2010
Some College (No Degree) -
Monroe Community College
Rochester, NYSkills
- Willingness to Learn
- Multitasking and Prioritization
- Time Management
- Clear Communication
- Updating Medical Records
- Critical Thinking
- Medication Administration
- Behavioral Health
- Crisis Management
- HIPAA Requirements
- Mental Healthcare
- Patient Counseling
- Active Listening
- Incident Reporting
- Progress Documentation
- Documentation accuracy
- Problem solving
- Staff development
- Appointment scheduling
Timeline
Operations Manager
DePaul Community Services
03.2024 - Current
Medication Coordinator
DePaul Community Services
11.2019 - 03.2024
License Life, Accident, Health Insurance Agent
National Income Life Insurance Company
04.2019 - 06.2020
Associate 1
MVP Health Care
10.2017 - 03.2019
Customer Service Representative
Maximus Call Center
09.2016 - 10.2017
Direct Support Professional
Lifetime Assistance
01.2015 - 08.2021
High School Diploma -
Aquinas Institute of Rochester
Some College (No Degree) -
Monroe Community College