Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Todd Ratliff

Pataskala,Ohio

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager

CST Utilities
05.2022 - 02.2023
  • Developed and implemented strategies to maximize customer satisfaction.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Field Operations Supervisor

Columbia Gas Of Ohio
01.2008 - 05.2022
  • Managed operations budget and launched monthly communications processes to enable best practices implementation.
  • Oversaw work of personnel, with 16 direct reports.
  • Managed yearly budget covering Columbus Operation Center
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Maintained optimal levels of service through effective assessments, oversight and problem solving.
  • Reduced duplicate work and budget issues by organizing processes for division between technology and purchasing.

Education

No Degree -

Northpoint Bible College
Haverhill, MA
01.1997

High School Diploma -

Westerville North
Westerville, OH
05.1993

Skills

  • Business Management Principles
  • Microsoft Excel
  • Staff Training
  • Dependability
  • Effective Communication Skills
  • Problem Solving
  • Sense of Urgency
  • Organization
  • Empathy
  • Willingness to Learn

Certification

FEMA trained

Class A CDL

Timeline

Operations Manager

CST Utilities
05.2022 - 02.2023

Field Operations Supervisor

Columbia Gas Of Ohio
01.2008 - 05.2022

No Degree -

Northpoint Bible College

High School Diploma -

Westerville North

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Todd Ratliff