Dorothy Gumina
Santa Ana,CA
Summary
Seasoned Operations Manager and talented leader with 24 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Operations Manager
First American Title Insurance Co
06.1999 - 01.2023
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
Associate of Arts - Culinary Arts
Macomb Community College
Warren, MI01.1995
Skills
- Process Improvement Strategies
- Customer Service
- Staff Training
- Systems Implementations
- Microsoft SharePoint
- Business Management Principles
- Staff Management
- Policy and Procedure Implementation
- Time Management
- Multi-Unit Operations Management
- Management Team-Building
Accomplishments
- Managed onshore staff/6 team members.
- Oversight of multiple vendor partners both onshore and offshore
- Oversight of daily production pipeline
- Quarterly vendor partner allocation
- Lead Special projects when presented, meeting set forth commitments, ensure vendor partners adhere to client requirements/SOP's
- Quarterly vendor partner allocation
- New client set ups/NCQ's
References
Will provide upon request
Additional Information
.
Timeline
Operations Manager
First American Title Insurance Co
06.1999 - 01.2023
Associate of Arts - Culinary Arts
Macomb Community College
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