Taylor-Rose Marcus
Ponte Vedra,FL
Summary
I’m very outgoing and determined with extensive background in design, delivery and evaluation of complex educational programs. I have successfully managed education program budgets, identifies areas of growth and coordinates events to promote positive customer service experiences. I also demonstrate experience in organizing departmental initiatives and collaborating with educational leaders to make data-driven decisions. I’m a team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Life Enrichment Coordinator
Harbor Chase Senior Living
Jacksonville, FL
08.2024 - Current
- Developed and implemented engaging recreational programs to enhance resident well-being.
- Coordinated special events, fostering community engagement and social interaction among residents.
- Collaborated with healthcare staff to tailor activities based on individual resident needs.
- Trained and supervised volunteers, ensuring smooth execution of enrichment activities.
- Evaluated program effectiveness through resident feedback and adjusted offerings accordingly.
- Maintained accurate records of participation and resident preferences for future planning.
- Established partnerships with local organizations to expand resources and activity options.
- Advocated for resident interests by participating in care plan meetings, influencing activity design.
- Established strong relationships with community partners to bring additional resources and opportunities to enrich the lives of residents.
- Coordinated transportation logistics for off-site excursions, maximizing accessibility for all interested residents while ensuring safety protocols were maintained at all times.
- Organized successful fundraising events to secure additional funding for life enrichment initiatives benefiting the residents.
- Improved resident satisfaction scores by consistently seeking input on programming preferences from both participants and non-participants alike.
- Provided compassionate support to residents coping with personal losses or challenging life events by offering emotional support and connecting them with relevant resources within the community.
- Implemented creative strategies for incorporating technology into daily activities, enhancing resident enjoyment and participation levels.
- Maintained accurate documentation of resident participation in life enrichment programs for use by interdisciplinary teams during care planning processes.
- Served as a resource for staff members seeking guidance on incorporating life enrichment principles into their daily interactions with residents.
- Enhanced resident engagement by organizing and implementing a diverse range of activities, events, and programs.
- Recruited trained, and supervised volunteers to support the delivery of various life enrichment programs and services.
- Collaborated with interdisciplinary teams to assess resident preferences and develop personalized activities that promoted physical, mental, and emotional wellbeing.
- Developed customized care plans for residents, ensuring their individual needs were met through tailored life enrichment programs.
- Championed diversity within programming offerings by creating inclusive events that celebrate a variety of cultures and traditions.
- Evaluated program effectiveness regularly, utilizing feedback from residents, families, and staff to make continuous improvements in programming offerings.
- Ensured compliance with applicable regulations pertaining to activity programming in senior living communities.
- Increased family involvement in life enrichment activities by hosting special events and maintaining open lines of communication with residents'' loved ones.
- Managed budgets effectively, optimizing resources to provide high-quality experiences for all residents within financial constraints.
Registered Nurse Traveler
Brooks Rehabilitation Hospital
Jacksonville Beach, FL
03.2021 - 07.2024
- Administered comprehensive patient assessments to develop individualized care plans.
- Collaborated with interdisciplinary teams to optimize patient rehabilitation outcomes.
- Educated patients and families on post-discharge care and resources available.
- Monitored vital signs and responded promptly to changes in patient conditions.
- Implemented evidence-based practices to enhance patient safety and comfort.
- Mentored new nursing staff, fostering a culture of learning and collaboration.
- Streamlined documentation processes to improve accuracy and compliance with regulations.
- Led quality improvement initiatives resulting in enhanced patient satisfaction scores.
- Enhanced patient satisfaction through effective communication and compassionate care.
- Improved patient outcomes by developing and implementing individualized care plans.
- Conducted comprehensive assessments, identifying changes in condition requiring intervention or escalation of care.
- Contributed to the development of evidence-based practice guidelines, promoting best practices within the facility''s nursing staff.
- Managed complex medical conditions such as diabetes or heart failure using advanced clinical skills gained from continuing education courses.
- Educated patients on disease management strategies, empowering them to make informed decisions about their health.
- Reduced hospital readmissions by providing thorough discharge planning and follow-up care instructions.
- Optimized resource allocation by accurately triaging emergency cases based on severity of symptoms or injuries.
- Mentored new nurses through orientation process, fostering a supportive learning environment for professional growth.
Customer Service Representative
OnBrand24
Savannah, GA
05.2018 - 01.2021
- Responded to customer inquiries via phone and email, ensuring timely and accurate information delivery.
- Assisted customers with product selection, enhancing overall satisfaction and engagement.
- Managed order processing and tracking, ensuring seamless transaction experiences for clients.
- Collaborated with team members to resolve complex issues, improving resolution times and service quality.
- Documented customer interactions in CRM system, maintaining accurate records for follow-up actions.
- Provided training support to new hires, fostering a knowledgeable team environment.
- Analyzed customer feedback to identify trends, recommending process improvements for enhanced service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented best practices for handling complaints, contributing to increased customer retention rates.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Biology
Louisiana State University
Baton Rouge, LA04.2018
Skills
- Documentation and reporting
- Innovation and creativity
- Assessment and evaluation
- Effective collaboration and interaction
- Issue resolution
- Recordkeeping
- Strong work ethic
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational leadership
- Reliability
- Excellent communication
- Organizational skills
- Classroom management
- Active listening
- Effective communication
Timeline
Life Enrichment Coordinator
Harbor Chase Senior Living
08.2024 - Current
Registered Nurse Traveler
Brooks Rehabilitation Hospital
03.2021 - 07.2024
Customer Service Representative
OnBrand24
05.2018 - 01.2021
Bachelor of Science - Biology
Louisiana State University