TAYLOR ROSS
Tyler,Texas
Overview
5
5
years of professional experience
Work History
Investigator
Texas Department Of Family And Protective Services
11.2023 - Current
- Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation. Sometimes these situations can be dangerous.
- Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children.
- Observes children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect. This could involve children with serious injuries and child fatalities.
- Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation. This may include medical staff, teachers, law enforcement, etc.
- Assesses child safety and takes the necessary actions to protect the child as appropriate. This could include removing a child from their family.
- Talks frankly and objectively with families about matters they may consider personal and private, such as parenting decisions and actions, sexual abuse, income, money management, and personal relationships.
- Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources.
- Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner.
- Participates in a regular on-call rotation that requires response to situations of abuse/neglect after normal business hours including overnight and weekend.
- Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community.
- Works under constant deadlines that require prioritizing tasks and the ability to work flexible hours.
- Maintains a balance of objectivity and empathy for families living in stressful and crisis situations.
Human Resources Technician
Texas Department of Family Protective Services
08.2023 - 09.2023
- Maintained accurate employee records, ensuring compliance with state and federal regulations.
- Facilitated effective conflict resolution between employees and managers, promoting open communication and positive working relationships.
- Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers or supervisors
- Understood and recognized signs of physical and substance abuse patterns and other deliberating circumstances
- Kept and established comprehensive case files to support proper documentation and record retention
- Assessed barriers, strengths, and needs of each family and worked quickly to remediate
Customer Service Representative
Cigna
03.2023 - 05.2023
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Senior Customer Service Associate
Walmart
06.2020 - 03.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Resolved various issues and discrepancies for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Cashier
Whatabuger
08.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Arts - Social Work
The University of Texas At Arlington
Arlington, TX08.2023
Associate of Arts - Social Work
Tyler Junior College
Tyler, TX12.2021
High School Diploma -
John Tyler High School
Tyler, Texas05-2018
Skills
- Microsoft PowerPoint
- Active Listening
- Credit Card Payment Processing
- Issue Identification
- Conflict Mediation
- Client Interactions
- Case Notes
- Detailed report writing
- Interview techniques
- Research abilities
- Due diligence
- Ethical and honest
Accomplishments
Successfully completed a casework internship for Arrow Child & Family Ministries with 492 hours during 05/2023-08/2023.
Timeline
Investigator
Texas Department Of Family And Protective Services
11.2023 - Current
Human Resources Technician
Texas Department of Family Protective Services
08.2023 - 09.2023
Customer Service Representative
Cigna
03.2023 - 05.2023
Senior Customer Service Associate
Walmart
06.2020 - 03.2023
Cashier
Whatabuger
08.2019 - 06.2020
Bachelor of Arts - Social Work
The University of Texas At Arlington
Associate of Arts - Social Work
Tyler Junior College
High School Diploma -
John Tyler High School
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