TAYLOR ROYAL
Colorado Springs,United States
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
10
10
years of professional experience
Work History
Assistant Manager / Operations Manager
Kum & Go / Maverik
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Sales Associate
Kum & Go
06.2015 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Skills
- Cash Management
- Collaborative Team Management
- Strategic Decision-Making
- Effective Task Delegation
- Documentation and reporting
- Conflict Resolution
- Customer service and engagement
- Customer experience
Education
Bachelor of Arts - Graphic And Digital Design
University of Northern Colorado
Greeley, CO07-2016
Timeline
Assistant Manager / Operations Manager
Kum & Go / Maverik
05.2022 - Current
Sales Associate
Kum & Go
06.2015 - 05.2022
Bachelor of Arts - Graphic And Digital Design
University of Northern Colorado
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