Taylor Rud
Dunkerton,IA
Summary
Retail Associate Manager with three years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
7
7
years of professional experience
Work History
Retail Associate Manager
T-Mobile
11.2021 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
Mobile Expert
T-Mobile
09.2019 - 11.2021
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
Server
Tokyo Bay Sushi Bar & Grill
04.2017 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Arts - Liberal Arts
Hawkeye Community College
Waterloo, IA12.2024
High School Diploma -
Expo High School
Waterloo, IA06.2017
Skills
- Register preparation
- Store operations
- Staff Training and Development
- Delegation and Supervision
- Operations Management
- Merchandise Inspection
- Sales Coaching
- Customer Engagement
- Merchandise Display
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Retail Associate Manager
T-Mobile
11.2021 - Current
Mobile Expert
T-Mobile
09.2019 - 11.2021
Server
Tokyo Bay Sushi Bar & Grill
04.2017 - 01.2020
Associate of Arts - Liberal Arts
Hawkeye Community College
High School Diploma -
Expo High School
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