Taylor Sandoval
Redlands,CA
Summary
Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kuehne+Nagel
08.2023 - 06.2024
- Promptly respond to emails and customer inquiries, troubleshoot issues, and follow up quickly.
- Documented, researched and resolved customer service issues.
- Met personal, team and company goals in customer service environment.
- Sign in Drivers with the correct documentation.
- Enter orders into an automated system.
- Provide back-up support for other departments when needed.
Quality Control Auditor
ODW Logistics, Inc
03.2023 - 07.2023
- Audited selected pallets with over 150 cases of product to detect miss picks, short or over cases.
- Helped resolve discrepancies for material flow, warehouse or inventory.
- Entered quality control data into appropriate systems.
- Made sure that customers orders are completely correct before shipment after associates prep.
- Made sure that customer orders are placed on the right carriers that are assigned by material flow.
Fulfillment Associate
The Ollie World
09.2021 - 10.2022
- Matched numbers and product descriptions when picking items to confirm accuracy.
- Reported product discrepancies and quality issues to management.
- Processed customer orders promptly with correct items, quantities and destinations.
- Restocked inventory onto shelves as needed, keeping warehouse organized.
- Conducted quality checks on packed orders before shipping them out.
- Answered customer and employee questions about merchandise availability or locations.
Education
High School Diploma -
Wilmer Amina Carter High School
Rialto, CA05.2011
Skills
- Customer Service
- Microsoft Excel
- Microsoft Outlook
- Quality Control
- Conflict Resolution
Timeline
Customer Service Representative
Kuehne+Nagel
08.2023 - 06.2024
Quality Control Auditor
ODW Logistics, Inc
03.2023 - 07.2023
Fulfillment Associate
The Ollie World
09.2021 - 10.2022
High School Diploma -
Wilmer Amina Carter High School